NextDayWatches.com NextDAYWatches Customer service is terrible and return poicy is not honored Internet, New Jersey

   My name is Blake, I am a representative for nextdaywatches.com I would like to take the opertunity to answer some questions raised about our company in this report.  We do have a 365 day return policy. The customer here has stated that they requested an RMA via email and did not receive a response. I would like to point out that there is a chance that these emails were never received by our company and that our telephone # is on our site and we do have numerous customer service representatives to answer questions and troubleshoot problems. We also have on our site a way for customers to process their own RMA #'s with their billing zip code and order #. Any RMA's received must be in original condition i.e all manufacturers' tags, warranty cards, and protective wrappings. 

Blake Sunday
Customer Care Representative NDW Inc.
blake.s@nextdaywatches.com

My name is G Brown Sr and Im writing this email to inform you of the excellent and efficient service I received from Nextday Watches.com. Previously I had ordered an Invicta Venom Reserve from ShopNBC and the service was absolutely horrible. When I received the watch the packaging was damaged on the inside, the polyurethane band had a flaw and all the paperwork was not included. I tried to call customer service but was left on hold for more than 10 minutes before finally speaking to someone. However, instead of the representative being concerned about my complaint they appeared more concerned with receiving payment, so you can imagine my concern and reluctance about ordering another watch from a company of which I had no knowledge or experience with yet again. I eventually placed an order for an Invicta Rose Gold and Black Venom watch with your company Nextdaywatches.com, but prior to doing so I made sure to do some background research by visiting several sites that provide reviews on customer service performance. During my research I encountered a site called Ripoffreport.com which contained a review from a customer complaining about the bad service theyd received upon ordering a watch from your company. Had I only considered what was on this particular website, I dont think I would have ordered anything from Nextdaywatches.com, however, being the person that I am I felt the need to get more than one persons opinion. I also visited the Better Business Bureau web page and armored with their review of your company I made my decision to place my order. I received my watch promptly and in an immaculate, pristine condition with all the paper work included. For the record I received a much better service from your company than I ever received from ShopNBC. Thank you for your professionalism and excellent customer service. I will continue to order my future watches from your website in the future and without a doubt will recommend your site to all the watch lovers that I know. Once again thank you for your professionalism and excellent customer service!

                                                                             Satisfide Customer

                                                                                G Brown Sr