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Report: #1467453

Complaint Review: Nextiva - Tomas Gorny - Scottsdale Arizona

  • Submitted:
  • Updated:
  • Reported By: M — Berlin United States
  • Nextiva - Tomas Gorny
    8800 E Chaparral Rd #300
    Scottsdale , Arizona
    United States

Nextiva - Tomas Gorny Bait and Switch Sales Tactics Scottsdale Arizona

*Author of original report: Non-helpful Generated Response

*UPDATE Employee: Amazing Service

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Nextiva mislead me, making hallow offers and false promises in order to get me to sign up. After I discovered their true behavior, I canceled immediately. They have refused to acknowledge their mismanagement. Choose a different service provider. 

This report was posted on Ripoff Report on 11/15/2018 12:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nextiva-tomas-gorny/scottsdale-arizona-85250/nextiva-tomas-gorny-bait-and-switch-sales-tactics-scottsdale-arizona-1467453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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1Author
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#1 Author of original report

Non-helpful Generated Response

AUTHOR: M - (United States)

POSTED: Wednesday, November 21, 2018

This seemingly computer generated response by Nextiva is not helpful. I have emailed customer service and my sales rep. several times to cancel my account (only a few days after I become a customer) and have been ignored. I am getting nonpayment notices to add insult to injury. Nextiva is handling this in a shameful way. Stay away. 

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#2 UPDATE Employee

Amazing Service

AUTHOR: Nextiva - (United States)

POSTED: Sunday, November 18, 2018

Hi there, we strive to provide every customer with Amazing Service from the moment they speak with their first representative at Nextiva, and we truly apologize for the experience you've had. We would like to speak with you so we can continue to improve. Please email hello@nextiva.com with your phone number and a support manager will be in touch. Thank you!

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