Complaint Review: Nobelcom.com - Hellocollege.com - Internet
- Nobelcom.com - Hellocollege.com www.nobelcom.com, www.hellocollege.com Internet U.S.A.
- Phone: 888-520-9215
- Web:
- Category: Telephone Companies
Nobelcom.com, Hellocollege.com tricks and lies to customers, will never refund for phone cards that do not work as they say they will, Their policy is deceptive Internet
*UPDATE Employee: We strive to make our customers happy
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After purchasing a phone card ($22), I noticed that the voice was very muffled, making understanding anyone very difficult. The carrier drops frequently, forcing me to redial (another $0.89+ connect fee), often parties hear echoes of their own voices. There is a 1-2 second delay between the time you say something and the other person hears it. All of this made using the card impossible. I called them requesting a refund, but they said they have "no refund policy". They said they would report it to tech support and they would get back to me. Here is the email I received back from them:
----
Dear (my name):
We have reviewed PIN #
U.S.A.
This report was posted on Ripoff Report on 05/25/2003 02:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nobelcomcom-hellocollegecom/internet/nobelcomcom-hellocollegecom-tricks-and-lies-to-customers-will-never-refund-for-phone-c-58343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
We strive to make our customers happy
AUTHOR: Employee - (United States of America)
SUBMITTED: Wednesday, March 23, 2011
Hello Michael,
We are sorry you had to deal with this situation and we realize how frustrating it must have been. We can assure you that these types of situations are well behind us and that we strive to make our customers happy and satisfied.
Since your review in 2003, we have a dedicated customer service department working 24/7, a great variety of products and clear quality on the line. We invite you to try our service one more time and see how much we improved.
Thank you,
Nobel
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