North American Credit Waukegan - NAC Waukegan Inc sold car with very bad engine that had to be replaced after one month wont replace! Waukegan Illinois

HI,
OUR COMPANY OFFERS 30-DAYS 50/50 LIMITED WARRANTY. THIS CUSTOMER CAME TO OUR OFFICE TO PURCHASE THE VEHICLE MENTIONED IN HER COMPLAINT. BEFORE THE PURCHASE TOOK PLACE SHE TEST DROVE THE CAR AND COMPLAIN THAT THE TRANSMISSION HAS A NOISE. WE OFFERED HER TO REPAIR THE TRANSMISSION WITH A SIX MONTH WARRANTY. WE DID REPLACE THE TRANSMISSION FOR HER. AFTER A MONTH AND A HALF SHE CALLED COMPLAINING ABOUT THE ENGINE. WE ADVICED HER TO TAKE THE CAR TO ONE OF THE MECHANICS WE USE. HER RESPONDS WAS "WE HAVE A BUSINESS RELATIONSHIP WITH THE AUTO SHOP." WE EXPLAINED TO HER THAT THIS AUTO SHOP CHARGES US AT A FAIR PRICE DUE TO THE VOLUME OF WORK WE SEND THEM. SHE SAID "NO SHE WILL RATHER TAKE IT TO ANOTHER MECHANIC." I TOLD HER TO GET A QUOTE FOR REPIARS OR REPLACEMENT AND WE WILL HELP HER TOWARDS THE REPAIRS ALTHOUGH THE WARRANTY WAS EXPIRED TWO WEEKS PRIOR. HER RESPONDS WAS THAT WE MASKED THE PROBLEM IN THE VEHICLE. WE EXPLAINED TO HER THAT THE PROBLEM WAS INTERNAL AND THAT THERE IS NO WAY THAT CAN BE MASKED. HER RESPOND WAS "I WILL TELL EVERYONE NOT TO PURCHASE VEHICLES FROM YOUR COMPANY. I KEPT EXPLAINING TO HER WE WOULD HELP HER ALTHOUGH IS NO LONGER MY RESPONSIBILITY BUT SHE KEPT TALKING AND WOULDN'T LISTEN I KEPT FINDING MYSELF REPEATING THIS TO HER. MY COMPANY HAS BE IN BUSINESS FOR THIRTEEN YEARS AND MOST OF OUR BUSINESS IS FROM REFERRALS OF OLD CUSTOMERS. I ALWAYS TRY MY BEST TO HELP OUT MY CUSTOMERS.

THANK YOU
NAC