Northwest Home Improvement Company Northwest Home Improvement uses deceptive business practices Vancouver, Washington

It is apparent that the ownership of this company is in denial of what his people are doing as I had a similar experience. Its easy for an owner to claim it's a bogus claim because otherwise ownership would have to take accountability.

After spending a great deal of time researching this complaint, I believe this to be a hoax report. I have personally looked through our files for every appointment run by Ken in the last 8 months. The only family he met with in Tigard was on April 9th (7 months ago) and the man was not named "Bill". We keep concise records of every appointment and will have a copy of all appointments run in Tigard at our corporate office in Lakewood should anyone wish verification of this claim.

We have a very long referral list of happy customers that may refer to us, Northwest Home Improvement Company, as "the good guys."  Ken is certainly not a youngster, but neither am I. I guess you could call him a "senior representative" as he is an older gentleman. That being said, I can honestly say that no person in my company has as many customer referrals as Ken. He is a great guy and people speak very highly of him.

Whoever filed this report said we are no different than anyone else. I would like to say that we pride ourselves on being different by offering the finest products available, top notch installation, and warranties second to none. We have thousands of happy customers that will speak on our behalf. I think this "complaint" may have come from someone who may be envious of Ken or is a disgruntled former employee.

No one in our company would say they will not give a bid unless people commited to buying today, because many people become buyers after seeing our product demonstration. Many of our customers don't intend to buy until they find a product they like, a price they can afford, and feel comfortable with the company.

Anyone can file a complaint at this site without verification and, unfortunately, phony statements can be made.

In case this is a genuine complaint, I do sincerely apologize. We certainly do not coach our sales representatives to be anything less than courteous and professional.