Nouveau Beauty Cream KCH*Kchskincream charged me for what was supposed to be a trial of their beauty cream, did not even open it. Refused to refund my Money. Lake Tahoe NV

I agree to a trial of this product, it came but I never used it. I had a mass on my brain and was in the hospital, tumor removed but now doing Radiation and then Chemo. When my credit card statement came in there was a charge of $89.94 for this cream. I called the number and told them I never opened up the jar and don't even remember ordering it. I said I would return the unopened jar for a refund, they said no can't refund. I was never told the trial period was over, no email etc warning me.  I need money for my cancer treatments not for wrinkles. They refused to refund my money. I don't even remember ordering it and it was probably while I had the tumor on my brain.