Report: #1336306

Complaint Review: NTTA

  • Submitted: Wed, November 02, 2016
  • Updated: Wed, December 21, 2016
  • NTTA


NTTA Nationale Toll Tag Association taking advantage of the public its unbelieveable. Dallas Texas Nationwide

*Consumer Comment: Did you know..

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Do you know that NTTA is charging $10 for sending out a past due notice to an address based on the address used to register your car? And they charge $25 for a second past due notice, also sent to the same address. So if one moves and does not update their address with whoever is in charge of car registrations then they may never get such notices and this goes on each month until they try to register their car the following year. At that time they find out they owe a small fortune to NTTA.
A close friend of mine, a single mother, who’s ex-husband was paying her toll tag charges until he just quit without telling her, has racked up about $1,300 owning to NTTA of which $575 was made up of these past due notice fees.

Until she pays this balance or makes a 20% down payment and agrees to pay off the rest over 11 months, they will not release her car to be registered. Unfortunately, she had to borrow the down payment, the remaining 11 payments will come from?

She explained her dilemma, but they would not cut her any slack, except to forgive the additional charges for the difference between ZIP cash tolls and regular toll-tag charges, amounting to about $100 or so.

I do not know of any company, organization or entity that charges such past due notice fees, which can add up quickly when they are being incurred at the rate of $35 per month, $10 for the current month plus $25 for the prior month. This is highway robbery both figuratively and literally and let’s not leave out extortion by a huge government agency preying upon those who can least afford to play their expensive game of cat and mouse.

I was shocked when I found this out and I believe TV exposure of such practices would hopefully result in a more fair and equitable manner of handling a case such as my friend’s. The NTTA representative told her of some accounts that owe over $20,000! These are likely very irresponsible people, but the NTTA, in my opinion, is being a bully of the worst kind.

This report was posted on Ripoff Report on 11/02/2016 07:28 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Did you know..

AUTHOR: Robert - (USA)

Did you know that most State laws require you to change your address with the DMV within a short time of moving?  Failure to do so at a minimum may keep you from getting your registration notices, and may involve additional fines and fees.  Or as your friend has found out..failure to get notices for tolls.

In reading the rest of the report this sounds more like a domestic issue than one with the Toll Authority.  As had her Ex still kept paying them, there would be no problem.  So perhaps you should write a RipOff report on her ex for failing to tell her that he is no longer paying.

In looking at the fees, $35/month is actually right in the range of standard "late fees" with most companies, and for her to have $575 in fees, that means that this went over for over 16 months.  But in owing $1300 that still means she has just over $700 in tolls that need to be paid.  So while you may have a good case for the fees getting removed, it doesn't take away the actual tolls because she did use the roads.

Was there a legal agreement with the Ex where he is required to pay these tolls?  If so the answer as to where to get the money is simple...have your "friend" go after her Ex in court.  If there was no such legal or written agreement, if she can prove a history of him paying the fees and just stopping, she may get a sympathetic judge that would require him to at least pay part of the past due amounts because of the implied expectation. 


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