Complaint Review: NTTA
NTTA Cintra Dishonest, Scam, Foreign Business, Fees Plano Texas
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This is a foreign business run from Spain. There real name is Cintra.
They don't answer to The BBB. They refuse to take off any charges for tolls which aren't listed or don't have signs.
Over the last ten years thay have removed hundresd of lanes, entrances, exits, side roads etc. In the last 6 years they have completly torn up every major road in the DFW Collin county area. They have created unnecesary congestion and traffic for years and charged more money for smaller, slower roads.
Within the las three month I have noted multiple locations where they charge for toll roads that aren't marked online or on GPS. In addition these tolls don't have a sign on the entrance to there roads. Other times they will notify you in 1/4 mile of an exit. thats right. they charge for exiting a road not marked as toll road or toll lane. They call these express exits.
I've taken measures to choose routes listed as non-toll routes, sometimes adding 10 miles to a trip only to get hit with un-listed tolls.
On thanksgiving Day, (November 24 2016) I took 360 to 183 and into 161. as soon as this fed from 114 near 635 I was hit with a toll. there was no sighn or any form of warning. as I look online and on my GPS, I can see there still isn't a notification.
Also on january 9 of this year I went to pick up a coworker who was having car problems. Again I chose a route that didn't have any tolls listed. I took 161 most of the way, but when I reached the spot where the Valley Veiw exit is supose to be, I got hit with a fee for using an express exit. the sign didn't show up until I was 1/4 mile away and already locked into that lane. There was no other lane to exit from.
One of my friends said the same thing happened to them. Several other unmarked tolls are in The DFW area. We both got the same response when call ing there customer service line. They refuse to remove charges for unadvertuised tolls.
in addition the website requires a password reset everytime you log in. since the website is completely useless, you have to call customer service to get it reset. Even once you log in, you can't view the tolls there charging you for. Aparently they figured out that could be used as evidence against them, so now they run off of heresay.
This report was posted on Ripoff Report on 01/11/2017 03:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ntta/plano-texas-75093/ntta-cintra-dishonest-scam-foreign-business-fees-plano-texas-1349213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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