Complaint Review: Ocean Beach Playhouse - san diego California
- Ocean Beach Playhouse 4944 Newport Ave. san diego, California USA
- Phone:
- Web: oceanbeachplayhouse.com
- Category: Theaters
Ocean Beach Playhouse, Lynn Bolton, Electric Ladyland, Electric Chair Lynn Bolton of the Ocean Beach Playhouse will Shamelessly Take Your Money san diego California
*REBUTTAL Individual responds: Little time to spend on this mean spirited young lady
*Author of original report: After the fact interaction--continued poor customer service
*Author of original report: Refund was given after making a claim on PayPal
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I went to see Spider Baby, what I was expecting to be a campy musical version of the film. However, what I did see was worse than a high school version of an awful stage version of the film that was beyond camp to the point of being sad. The only saving graces were the actor who played the character of Ralph and the actress who played Liz. Otherwise, it seemed as if the playwrite, production crew, and actors had hardly watched the film. An example of the poor stage production was that they only had two mics on either side of the stage, which the actors had to pass off to one another when it was their time to sing. Suspension of reality did not even remotely come into play with this theatre experience.
I am a local and desperately wanted to like this show and this venue, to support it, and to tell my friends and family to patronize it; however, I will not be returning and will do everything in my power to make sure no one else wastes their money here based on the following experience.
I planned on leaving at intermissing after painfully sitting throught the first half, and spoke with the owner to discuss getting my $40+ back for the two tickets I had purchased, an incredibly exorbitant price for such drivel. The owner was not only interested in providing even very basic customer service or listening to anythng I had to say, she only offered to maybe comp a future show at this sub-par establishment, but could not even promise that. I tried to be respectful by not badmouthing the show/actors as they walked by, I merely discreetly requested my money back.
However, the owner insisted I give her the full reasons and argued with me on each point and then said she would only comp one ticket, since my partner did not hate it as much as I did (he is a very easy going guy that will sit through anything, no matter how bad) and told me to tell him to come back for the second half in spite of the fact that I would not be returning. She shortly left in the middle of our conversation discussing the reasons why I wanted a refund. She also blamed me for the reason why her business wasn't thriving, which was the saddest case of projection I have thus far encountered in a "professional setting."
This report was posted on Ripoff Report on 11/01/2013 04:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ocean-beach-playhouse/san-diego-california-92107/ocean-beach-playhouse-lynn-bolton-electric-ladyland-electric-chair-lynn-bolton-of-the-1096181. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 REBUTTAL Individual responds
Little time to spend on this mean spirited young lady
AUTHOR: Luminous - ()
SUBMITTED: Wednesday, December 11, 2013
I am a local business owner, mentor, and artist. For the past 30 years my husband and I have had a spotless reputation. For anyone, who considers this account reliable, here is the other side of the story:
Firstly, this woman's name was not on my list of patrons for the evening. At intermission she came up to me as I was talking with another patron when this woman came up to me and stated that she hated the show. I quickly attempted to move her away from the young cast members who were in the lobby so as not to have them overhear her rant.
I politely exclaimed that I was surprised that she didn't like it, and mentioned that plays were subjective. This one was an original and followed the movie practially to the letter. She told me that she thought it did not and she would like me to hand over her money. She said she wanted a refund for she and her boyfriend (who was nowhere to be seen and was probably quiet embarrassed). MInd you, she never mentioned her name nor her boyfriend's name. We conversed for a few minutes longer....and in an effort to satisfy her, and to get her to go away, I gave her my name and my email address and asked that she contact me the next day. I needed more information, ie. name under which tickets were purchased and name of ticket agency. I was weary of her and embarrassed for my young cast, who were milling around within earshot.
Most people buy their admission online and we don't recieve payment until weeks later. We normally have little or no cash on hand during shows. I would not have been able to hand over her refund in any case.
She would not leave and continued her rant until I finally turned my back on her as the intermission was over and I had duties to perform. My last words were, "Email me."
The next day there was a dispute from PayPal, which I immediately knew to be this angry little woman's doing. I finally had a name to put to the face, and the ticket had been purchased under her boyfriend's name, someone I recognized as one of our former music program students, Kris Lee. I refunded their money, happily! I was glad to be rid of them both. Her for the rant and him for the lack of a backbone in not coming to me himself.
So that's it. But was it enough? For a normal person it would have been, but this girl is so vindictive that she chose to slander my name all over the internet. I've not said anything in my defense because frankly I don't have to. I work to hard and too often to be able to focus on negative people who come into my life for a split second. Today, when this post was brought to my attention by a service that expunges these things, I though it was probably time for me to address it.
Here is some wisdom I try too live by:EVERYONE YOU MEET IS FIGHTING A BATTLE YOU KNOW NOTHING ABOUT. BE KIND ALWAYS. Holly Zynda you know nothing about me. You are not from my community where I've lived and worked for over 30 years. You do not know my family, nor my friends, nor my situation. I invite you to develope a calm and kind way to deal with people that is less pit bull and more labrador retriever.
Enough said.
#2 Author of original report
After the fact interaction--continued poor customer service
AUTHOR: anonymous - ()
SUBMITTED: Friday, November 01, 2013
The day after the play, the owner contacted my partner, the ticket buyer, with the following email, further exibiting her customer service skills. My response is pasted below.
Hello [name redacted],
#1 Author of original report
Refund was given after making a claim on PayPal
AUTHOR: anonymous - ()
SUBMITTED: Friday, November 01, 2013
In Lynn Bolton's favor, she did provide a refund via PayPal after I submitted a claim through the website.
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