Ocean Moving and Storage It's the customer's fault Pembroke Pines Florida

With no question, this was the worst company I’ve ever dealt with and the worst moving experience ever.  I was simply looking to make a partial move from South Florida to Chicago.  The move contained approx.. 15 medium boxes and 3 items of furniture.  Not a big deal.  I called Ocean Moving and Storage and had the “privilege” of speaking with Roman.  He was quite personable, pre and post pickup.  Roman provided a flat rate of $850.00.  I was very clear about the condo location being the second floor at both South Florida and Chicago.  He informed me that there’s typically a $75 charge but it was going to be waived.  He didn’t waive it in South Florida and I didn’t have the heart to not pay the movers, so I did.  Here’s where things get worse.  It took 30 days for the goods to get delivered.  I was promised a delivery date on more than 2 occasions and took time off of work both times – only to be greeted with no delivery.  When I called (not to complain but to make Roman aware of this) I was placed on hold, told that I’d receive a callback, forwarded to Dispatch, forwarded to Customer Service (I’ll get to Laura in a moment), told that Roman was out to lunch, told to call Roman in 20 minutes.  You name it, I was told it.  Eventually, I called Customer Service (ext. 2) and had the “honor” of speaking with Laura and you wouldn’t believe what I was told.  Laura had the audacity to tell me that it was my fault.  WHAT?????? A customer takes time off from work expecting a delivery twice, doesn’t receive a call letting him/her aware that no one is coming to deliver their property, the customer kindly makes you aware of this and it’s the customer’s fault?  Outrageous.  I finally received my property but this is not the last time they’ll hear from me.