One Technologies - Scoresense Engaged in a means of "Identity Theft" by using my credit card to pay for items I do not own or will ever own. One Technologies - Scoresense Internet

As an Alorica employee for One Technologies, I work as a Retention Specialist in our Colorado call center. To clarify who ScoreSence is, they are a credit monitoring and identity theft protection service. As they are one of our clients, we handle all calls as it pertains to customers who wish to cancel their services with us, or who have a customer service question. To give you some understanding about their product, in which I am a designated SME, or Subject Matter Expert, we initially offer our members a 7-day free trial of our services, in which after their 7 days, we bill the customer for their month of services.

Many customers (close to 60% of our calls) claim "they thought it was free", when in reality they are upset they were charged and didn't cancel their services before hand by calling in. We understand this happens, and we make several attempts throughout the sign-up process to alert our members of how we are charging their credit card. Our competitors do not inform you you are being charged outside their long terms and conditions that 100% of customers do not in fact read. We provide transparency to anyone who signs-up and we hope this confusion is dispersed.

As always, we are more than happy to help anyone who doesn't understand a charge as it pertains to ScoreSence. Please give us a call at any time you need help identifying how we may have charged you, or if your credit card was used fraudulently, we are more than happy to handle that matter accordingly by canceling that account immediately.

Hi Paul,

If you would like to speak with someone directly, please contact our Customer Care team at
877-335-6823 to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense

This is an update to my Complaint; it is #118 on the board.

I just recovered from my telephone conversation with
"Tammy" of Scorsense. I am sure she was doing her best to appease me;
however, with each recurring sentence I found myself getting more and more agitated.

In summation of today's events I found this much: I was told
by "Tammy" that back in August of 2012 I had an account with
Scorsense; however, on the seventh day I contacted them to cancel that account.
Furthermore, I asked Tammy if anywhere on the website that is selling this
product -- is it mentioned that I could be reactivated and charged additional monies?

Tammy's answer was NO! So quizzically I asked her, Why would
I want to reactivate for $30.00 an account that I previously deactivated myself from?

Admittedly she said, "I don't know." I then explained to Tammy that my reactivation occurred on March 19, 2013 at
approximately 12:30a.m.; furthermore, I called seven days later on the 26th of
March and received no answer. I also mentioned that I attempted to email them.
She (Tammy) then explained to me that Scorsense or One Technologies did not
engage in email and everything had to be done by phone. (Accept getting reactivated...of course!)

So I explained to her once again that today is the 28th of
March and if we used business days rather than calender days then I would still
be within my seven day trial period. She stated that they used only calendar
days; I asked again if that was stated on the website and she said, "I don't know."

I am very kindly demanding a return of 28.95 (twenty eight
and 95/100) plus the additional $1.00 (one dollar) that my bank alerted me to
what charges did not fit my profile. Thanking you in advance I remain,