Complaint Review: OPC Marketing - Addison Texas
- OPC Marketing 3939 Belt Line Rd Addison, Texas United States of America
- Phone: 800-859-5924
- Web: www.spitfiredialers.com
- Category: Computer Software
OPC Marketing Spitfire Dialers **False Advertising, sold me down the river, won't provide a refund** Addison, Texas
*Consumer Comment: New Version of Software Working Fine
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Spitfire Software, or OPC Marketing, sells a hardware and software based automated dialer as well as predictive dialing software.
Next I did a one on one demo with Warren Henochowicz, who showed me how to set up a campaign. Compared to my old system, this was incredibly difficult. It is a WinXP system, so you have to remote-in using GoToMyPC or LogMeIn. Next it uses SQL and is painfully slow. There are so many steps to set up a campaign, it added 5+ hours to my work week. Campaigns cannot be saved, so you have to start from scratch each time. So many other things make this entire process 100x more tedious than my current system. For example, you have to choose which phone lines on your server to use for each campaign. If you overlap, everything freezes and you have to remotely reboot your server (if COLO). Also, if you happen to schedule two jobs to start at the same time, none of your jobs start. Of course, they failed to tell me this during training so my first week was an absolute nightmare.
At the end of the demo, I was crestfallen. I really wanted this system to work, as I was paying 6c per minute and they said they could get me 1c per minute (also turned out to be false). Warren was concerned that it would not work well because of my need for 30+ campaigns per week. Each campaign has to run in its own instance, and trying to manage 30+ instances of these in a WinXP environment - not so great. So I thanked him and told him I would continue my search for a dialer.
During the next two weeks I got quite a few calls from Steve Brownrigg and Michael Henochowicz (former co-founder of Comp-USA, pretty snazzy no?). They were concerned they would lose my business to a competitor. I finally called them back and they explained that they had a solution. They would "sell" me two servers for the same price, and that way I could have 15 or so campaigns on each one making it more manageable.
I explained that the system wouldn't work for me anyway, due to all the factors I explained above. The president, Michael Henochowicz, pleaded with me, explaining that they would have the new enterprise version of the software in less than 2 months (also a lie, that was early Aug 10' and it's now 5 months later) and that it would "solve all my problems" and "do everything I want". What I wanted was a similar system to what I was using before, which is a web based system where the campaigns are static from week to week. All I had to do was upload the new list/datafile and hit "go". Their system was tedious and was taking me 20+ minutes per campaign.
Of course I'm not stupid. I realize that the CEO/President of the company is in sales and desperately wants my business. He's on commission only and will say anything to get the sale.
Still, I decided to forward with my order on August 13 2010 because:
3. They would split my order into two systems to allow me to better manage things.
Before the install, the possibility of messages being garbled due to jitter was not discussed. I had no concept that this might happen. I started getting calls from my clients saying that people were calling them back stating that they couldn't understand the message and had to call back via caller ID. When I asked support, they told me to run a speedtest.net on the colo server. It generally came back with 80-90mb down and 3mb-11mb upload. They said I needed at least 2.4mb (for 24 channels) per server. Long story short, they blamed it on Airespring which was the telecom provider. (BTW, the best they could do after the sale was 1.4 cents per minute, not 1 cent per minute).
Why didn't Spitfire tell me about this possibility with the SIP technology? I'm stupid when it comes to telephony stuff. I'm pissed because I wasted 3 weeks of my life testing this, found the proof, had the recordings, etc, and Warren still refused to believe I was hearing any garbling. "None of our other clients have ever complained." Another patent fabrication.
This report was posted on Ripoff Report on 12/07/2010 11:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/opc-marketing/addison-texas-75001/opc-marketing-spitfire-dialers-false-advertising-sold-me-down-the-river-wont-provide-668945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
New Version of Software Working Fine
AUTHOR: Chad B - ()
SUBMITTED: Thursday, August 29, 2013
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