Performance Auto Parts Performance Auto Parts LLC Told me had motor sat. on tuesday no track. tried to cancel payment, they canceled order and kept money Bolingbrook Illinois

Motor blew on my 2006 Saturn Ion (refered to as car)

     I got on the internet to get me a new motor for car.  I began looking on internet and got many calls from all over but, callers sounded like same garage.  At 1:15PM I had a talk with a Jerry Nobel (202-%%8-0126). CALL:Sat 1:19pm 16 mins and 12 sec.  All calls are recorded on his end.  Transcripts are there, I have length of each transcript.  He informed me with VIN he had a motor for me. 

I began with "how much?"  Jerry replied, "$900."  I told him it was to high and I could get a motor for $700.  He said wait.  I have a motor that is ready to go now but it is $750, but assured me it only has 42,000 miles.  Next I asked about shipping.  My second question and he said it was included to a business address.  I told him I had no address to give him. By the time we (did) work it out I would take it off with a cherry picker.  I also asked him to include the motor mileage of 42,000. 

It was 55k  64k and 72k but not the one he said and I noted it to him. This stayed but,he finally relented I DID Not have to have a business address and shipping was free.  He tried to add anotheer $50 for a disposal and said he would pay it out off agreed price. There were 3 missed calls from him on my end before I called with a question. The ageement said he could add onto my Visa card for shipping costs and any additional, so I called Jerry.  CALL: Sat 1:51pm for :38 secs.  On this call J---y told me "we have agreed to it, it is alright, you can sign now, it is safe."  I did sign and sent back on e mail a signed copy.

     I waited till Tuesday 9/28/2021 and had no tracking or calls so I called Performance Auto Part.  I talked with someone at CALL: Tue 08:44am for 18:34 secs.  I asked where tracking was and was told motor was still in car, so probable 14 days from now.   I got louder and told him it was supposed to be sitting out and ready to ship per sales.  He argued and told me he could not help me. I told him of talk with Jerry and was told that isn't my problem,  We argued some more and I told him I was going to cancel payment.  He told me it was a 375 dollasr restock charge for a motor still in a car. 

I told him it would be on my bank end not his.  He finally told me that I would have a motor by this weekend.  I did tell him I have been lied to so many times I did not believe him.  I told him I needed tracking today or I would cancel (and already said how.) 

     Still no track as of CALL: Tue 4:03p 6 min 45 secs and got a different CS rep.  He told me about 14 days.  I started with what I was told earlier. He could not help me he said ande kept saying "don't worry, it is alright.  We will fix it."

     CALLed tue 4:47pm 2 min 54 sec. Called Jerry and wanted to know why he promised me all this they did Not do.  He said I called his boss and got him in trouble so now I had to pay additional $300 for shipping.  We had more words then I hung up.  I got a call back right away CALL: tue4:50p 3mins 57 secs.  The call was from Don Broscoe (Jerry's boss.)  He wanted to know the problem and we Did work all previous calls out 100%.  Don informed me I would receive my car motor in 8 to 10 days.  I really thanked him and told him I wish I had talked to him first. Then at 7:15pm I got an e-mail as per company policy I had cancelled the order and would pay a $375 stocking fee.  I e-mailed back on Tuesday night and told him I did Not cancel this order, also got a receipt for half money but no money.

     I am retired with fixed income and took money out of bank in good faith and lost part of my savings and have not enough money to get another car motor