Perillo Motor Cars Downers Grove Perillo Motor Cars - Do not believe anything you are told - Their Contracts absolve them of any verbal claims Downers Grove Pennsylvania

Please read experience of my purchase of a $73,000 Porsche 2008 Turbo with 22,000 miles. I found the car over the internet and after many calls and research was assured the car was extremely well cared for with a completely up to date maintence record. I was continuely told and retold the car was fully serviced by Sales Person, Sales Manager, and Shop manager.  

As you can see from my experience the car was anything but that. what follows are actual emails between myself Perillo Sales manager Paul Meagan and the owner Joe Perillo. Read Mike Forbes report closely, the car's computer states the car exceeded the RED LINE over 1300 Times!! 

Once you read my Mechanics report, focus on Mr Perillo's defense......unless its in writing all promises and or statements are not relevent. In short his people can lie and tell you whatever you want to hear, since he knows he protect himself with his own contracts. IF YOU DO BUSINESS WITH PERILLO ITS TRULY A CASE OF BUYER BEWARE. His closing threat to me is to go ahead and try to litigate and risk losing your legal fees as well as paying his fees. Does this strike you as a dealer that stands behind his business?

Mike Forbes is my mechanic who inspected the car once I returned to Philadelphia. Paul is sales manager

Paul,

Mike Forbes official report on the car is below.  I can’t even begin to express my feelings on how severely this car was misrepresented to me.

I asked on several occasions to you, Rhoy and Dimtri if the car was fully up to date on its service. Each of you replied yes, with assurances that your own mechanics have done a complete assesment of the car. The car was not only not serviced by the prior owner, it was never serviced by your firm.

Within one hour I began to experience problems and within a few hours of driving  additional issues became apparent. The car’s own computer has a record that would have violated a Porsche factory warranty if still in place. 

The movie below below clearly shows oil leaks, chain clatter, and other issues. There is body damage, along with tire damage. This car has been clearly abused and I am confident any reasonable car dealership would have or should have known of these issues. 

After many phone calls and assurances I agree to accept this deal based upon my research of your firm and its reputation. I acted in good faith throughout this negotiation, I truly hope your comment about how the organization is committed to customer service and stands behind its promises holds true for this situation. I expect full refund on the car as well as the recovery of my expenses. I have purchased  many cars including numerous Porsches and have never been so disappointed with the clear misrepresentation of a product. Please reply back  by tomorrow.

Nick Z

Begin forwarded message:

From: M Forbes >

Subject: 2008 911 Turbo Post Purchase Inspection Report

Date: August 12, 2015 at 7:46:53 PM EDT

To: pmeegan@joeperillo.com,  

Paul and Nick,

Attached are the Post Purchase Inspection Report, the System Scan Printout, and the short video of the internal engine knocking that also shows some of the oil leaks.

To summarize the findings:

1) The engine has a significant number of over revs. The 1388 in Ranges 1 - 3 are indicative of a car that has been run out until the rev limiter is hit and the ignition cuts.  The 10 events in Ranges 4 - 6 are indicative of missed shifts.  This car has been driven hard, often, and poorly.

2) Upon examination of the engine oil, there is significant metallic debris suspended in the oil.  This is clear evidence of internal engine components wearing and causing metal shards to be picked up in the oil.

3) There is significant internal knocking noise within the engine at idle.  For a vehicle with this mileage this is highly abnormal.  Combined with the information from items #1 and #2 above there is significant evidence of internal engine damage which will require a complete engine overhaul to remedy.

4) There are numerous, serious oil leaks in the engine and a large vacuum leak at the intake.  Unto themselves they would be a concern but combined with the other items above they indicate an engine that is approaching mechanical failure. 

5) There is no indication that any of the major services for this vehicle have been performed.

The audio portion of the attached video file clearly shows the loud internal knocking within the engine.

All 3 files are shared from my Google Drive, you'll need to click on the link to download them. 

 Zammer System Scan_8-12-15.pdf

 PPI Invoice and Form_8-12-15.pdf

 Zammer Turbo.MOV

Please feel free to contact me should you have any questions.

Thanks,

-- 

Michael Forbes, owner

Premier Eurocars

Paul and Dan, if this email is not correct please forward this message to Mr. Joe Perillo.

Mr Perillo,

Please review emails below. I have bought and sold many cars including several Porsches. I was searching for a special car over the the internet when I found your organization. I loved the photos of the car and believed it met my criteria exactly. I spent a great deal of time discussing the car with your sales and management team and was assured this was a truly immaculate auto with  extra low miles, gently cared for with a up to date service record. I was told on several occasions by 3 different members of your team the car was completely up to date. I also went to great lengths researching you and your firm, which I might add is truly impressive. The photos, assurances, car fax and finally your reputation helped me to buy a 70k plus car sight unseen. I also researched you on LinkedIn and see we share several contacts which I consider good friends, including Mark Spizzirri a high end car dealer in California.  I arrived at your Downers Grove location on Friday and all of my original thoughts still held true. 

Your facility was spotless with many wonderful cars, your people were  friendly and professional. Everything was great until about 40 minutes later while enroute to Chicago. The first waring light came on for rear blower fan, (which you will see from my service technician’s report is not working).  I exchanged texts with Dimitri and we agreed to see if it came back on in the morning. To my relief it was off when I began my trip back to Philadelphia. Once on the highway, I noticed what I thought was a wheel balance issue (turns out to be a bubble in one of the tires). Still not concerned based upon my discussions with Paul Megan that your firm will stand behind its cars and I could get things resolved when I got to Philly. The next scary event was “check engine” go to workshop. This was particularly troubling since I was about 3 hours from Chicago in the middle of no where. Emails and phone calls with Dimitri assured me the car was drivable and again I was assured to be resolved. Besides these issues, I still believed we had made a good deal. I got the “special” car I wanted back by a firm and team that left me no reason for doubt.

It was not until I received the report below, did my heart sink and realize this car is anything but special, in fact it was severely abused in a manner I have not seen in my 50 plus years. How someone could have abused and neglected a fine car like this is beyond my understanding. I contacted Paul and again was assured your organization stands behind its transactions and I should not be concerned. 

Yesterday Dan Kern reached out and after much discussion about his belief the car had been fully serviced I came away slightly less convinced about my situation. Dan tells me you “outsourced" the service and he has over $2000.00 in service records. Mr Perillo if your firm paid someone 2k to service this car, they took advantage of you. I have been doing business with my service group for over 25 years with many Porsches and other exotics and their report below states this car was never serviced, in fact after eight years it still has not had its Porsche required major service.  The car’s computer clearly shows it exceeded the Rev limiter over 1200 times! While the financial transaction is still a concern, I feel lucky my girlfriend and I were not hurt from a tire and or engine failure during our two day trip home.

The purpose of my personal message to you is to gain your assurance that if you or an independent service shop does validate my shop’s assertion you agree to refund all of my money and if so inclined help me with some of the expenses I incurred. My shop is also willing to have one of your techs fly here and evaluate the car in their facility. Or we can agree to go to a Porsche facility. In short, I do not have “buyers remorse” in fact its just the opposite, I am sick that this car is not as good as it looks. With that said, as I started this message I was searching the country for a “special” car and even if it was to receive a brand new motor from Porsche it is still not an viable option for me. I was looking a gem and this is anything but that.

If you talk with your team, I know they will confirm I am a reasonable and knowledgeable customer and want to come to a quick and fair resolution without any further escalation. I know you sell many cars each and every day, I just hope you understand my experience and disappointment. Mr. Perillo can you please answer my message directly and assure me that we can agree as reasonable men and hopefully we walk away as friends and chalk this up as an unfortunate incidence where someone else tried to take advantage of both of us. 

Thank you for your time, I look forward to hearing back from you. Please call or write with any questions or have anyone from your team contact my shop.

Nick

Nick 

Mr Perillo's Response

Good Evening, 

Please see attached Response letter, and supporting documents.