Pfaltzgraff Villa Della Luna dinnerware Finish is off the plates and paint is fading York PA

The plates are not even a year old and the finish is coming off of all the salad plates.  A few months ago a friend searched the internet for similar problems and there were many but it seems as though they have "cleansed" the internet.  We are getting the run around from customer service about having receipts and such but we purchased them directly from the company website!  They even have the record so why do we need the receipt?  We are still waiting to hear from them after several weeks so there will be an update to this report.