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Ripoff Report | Pharmazone Labs, Nimbus Review - Scottsdale, Arizona
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Report: #380866

Complaint Review: Pharmazone Labs, Nimbus Communications - Scottsdale Arizona

  • Submitted:
  • Updated:
  • Reported By: Jackson Wyoming
  • Author Confirmed What's this?
  • Why?
  • Pharmazone Labs, Nimbus Communications 9393 N. 90th St #207 Scottsdale, Arizona U.S.A.

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If you are here it is because you have had the pleasure of dealing with Pharmazone Labs and Nimbus Communications (the virtual call centers where you first called and ended up in this situation) and you want to know what you can do.

First, DO NOT WASTE YOUR TIME BY TRYING TO CALL THEM FOR A REFUND. They will give you the run-around, they will lie to you, hang up on you and yell at you. Even if they do agree to a refund it will only be partial and you may spend weeks or months trying to get it.

Contact your bank or credit card company to dispute ALL of the charges incurred by Pharmazone, Pleasure Ring, American Leisure, Easy Saver, etc. whether it is $9.41, $1.14, $9.95, $10.55, $16.95, $48.73, $39.32 or whatever new amount they come up with.

It's inconvenient and wastes a lot of your time and energy which is what they are counting on and they assume most people will just take the loss and chalk it up to they're own stupidity. I almost did but this company has made millions of dollars that way and you shouldn't let them get away with it.

Their products do not work and they are fraudulent charges. You never entered into any agreement no matter what they tell you that you said. They'll tell you they have you on tape agreeing to everything which may be true but they don't always tell you everything. That is their scare tactic into stopping people from disputing the charges and/ or giving them refunds.

This is what you need to do if you haven't already:

1. Dispute all charges with your bank or credit card company

2. File complaint with Attorney General of State of Arizona about Pharmazone Labs at:

http://www.azag.gov/consumer/complaintform.html

3. File complaint with Federal Trade Commission under Credit Card FRAUD with Nimbus Communications and Pharmazone Labs for selling Credit Card Info without consumer knowledge or consent to marketing sites such as American Leisure and Easy Saver at:

https://www.ftccomplaintassistant.gov/

4. File complaint with Better Business Bureau of Maine about the selling practices and fraudulent use/ charges to your credit card because of Nimbus Communications (These are the people that knowingly sell a fraudulent product and then sell your credit card info to third parties) at:

http://data.boston.bbb.org/complaint/index.asp?FirmID=99999

Info you will need for complaint:

President of Nimbus Communications: Dave Sylvain
Address: 29 Ferry Lane Biddeford, ME 04005
Phone: 800-503-9242

5. File complaint with Better Business Bureau of Arizona about the poor customer service, refund practices and general nastiness of people of Pharmazone Labs at:

https://odr.bbb.org/odrweb/public/GetStarted.aspx

6. Lastly e-mail/ call / send letters to the people who are really responsible for your misery with this contact info:

Nimbus Communications:

President: Dave Sylvain
Email: dsylvain@nimbuscommunications.com
Phones: 207-205-1752, 623-203-2486, 207-284-2883
Address: 29 Ferry Lane Biddeford, ME 04005

Director of Operations: Missy Nolette
Email: mnolette@nimbuscommunications.com
Phones: 623-203-4115, 207-590-3691
Address: 8 Alexander Dr. Biddeford, ME 04005

Director of Human Resources: Amy Fecteau
Email: afecteau@nimbuscommunications.com

Pharmazone Labs:

President: Donald Isaac
Email: disaac@pharmazonelabs.com

Silent Partner: Tim Isaac
Email: tisaac@pharmazonelabs.com
Phone: 623-203-6573
Address: 10747 W Ivory Lane Avondale, AZ 85392

Link to Recent Indictment:

http://www.usdoj.gov/usao/az/press_releases/2008/2008-005(Isaac,%20et%20al).pdf

Other Employees:

Margaret Dean: mdean@pharmazonelabs.com
Robert Marsh: rmarsh@pharmazonelabs.com
Bryan Gillette: bgillette@pharmazonelabs.com
Laura Gillette: lgillette@pharmazonelabs.com
Megan Tucker: mtucker@pharmazonelabs.com

And Lastly if you are interested I have listed a bunch of links to various complaints about Pharmazone & Viapren. Use these to comments to send to all of the above listed email addresses. It will really get to them if we all do this.

http://www.ripoffreport.com/reports/0/231/RipOff0231738.htm

http://www.ripoffreport.com/reports/0/343/RipOff0343124.htm


http://www.ripoffreport.com/reports/0/315/RipOff0315221.htm

http://www.ripoffreport.com/reports/0/259/RipOff0259286.htm

http://www.ripoffreport.com/reports/0/380/RipOff0380259.htm

http://www.ripoffreport.com/reports/0/379/RipOff0379102.htm

http://www.ripoffreport.com/reports/0/370/RipOff0370986.htm

http://www.ripoffreport.com/reports/0/362/RipOff0362053.htm

http://www.ripoffreport.com/reports/0/299/RipOff0299040.htm

http://www.ripoffreport.com/reports/0/271/RipOff0271113.htm

http://www.ripoffreport.com/reports/0/217/RipOff0217792.htm


Peter
Jackson, Wyoming
U.S.A.

This report was posted on Ripoff Report on 10/13/2008 03:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pharmazone-labs-nimbus-communications/scottsdale-arizona-85258/pharmazone-labs-viapren-nimbus-communications-have-you-been-screwed-over-by-pharmazone-l-380866. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
2Employee/Owner

#6 General Comment

Father not in Nursing Home

AUTHOR: Bill - (United States of America)

POSTED: Sunday, February 14, 2010

This is to let anyone know that Don Isaac is not someone that Tim is using to blame things on. Don is the President of Pharmazone Laboratories and is th person who's name is on Tim's $2,900,000 home a 10739 E Prospect Point Dr, Scottsdale, AZ 85262. Don is not in a nursing home but living with his wife at their home in Phoenix. The address is 5501 N 7th Ave, Phoenix, AZ 85013.

At this time Don is being accused of ripping off a 98 year old widow for $30,000. You can view this at azfamily.com. The news article ran 2/12/2010 and was written by Meredith Yeomans. The report may be googled at, "Valley pastor accused of preying on 98-year-old parishoner.

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#5 UPDATE EX-employee responds

Pharmazone, Nimbus, Viapren, Stimulex Whatever ! These people need to be taken down.

AUTHOR: Ex Nimbus Employee - (U.S.A.)

POSTED: Wednesday, April 15, 2009

I just wanted to share a letter with you all who have had problem with Nimbus, either as an employee or a customer. This letter was sent to my email box approximately 3 weeks ago, and two weeks before I quit.

After examining the details of the email and the posts on this board I've discovered that Nimbus treats it's employees and customers equally like garbage.

I have removed names from this email because there were alot of good people who tried to make Nimbus an honorable company, and they don't deserve their names run through the mud.

Dear Nimbus Employee,
After watching the steady deterioration of this company over the past 4 months, there are several of us who feel it is time that we band together as a group and make the management of this company understand that it is in fact us that keep this company moving.

If Nimbus continues on it's current path, none of us will have jobs, and in this economy no one can afford that.

Let's speak facts:
-Our managers are micromanaged into the ground. They are not allowed to do the jobs they were hired to do. Good strong people have turned into people who are in constant fear of losing their jobs. They are threatened daily. This is not only ridiculous, but extremely counter-productive.
-It has become habitual to hire and fire so many managers, purely on a whim, that we are running out of people who can actually take a leadership role in this company.
-Some of the best of this company have been fired or allowed to leave These were the people who actually worked hard. Yet others have been brought back or we've kept people who are seriously detrimental to Nimbus. We have a mod who run the floor from their cell phones (!), and worse yet, we've re-employed a man who sexually harassed a number of female employees. Another great employee was removed from his job (he stepped down, but with little choice) because he refused to take part in illegal practices in order to get the Add-Ons out the door. Does our owner know this? Of course he does. Does he care? Apparently not.
-Our pay scale is changed on an almost monthly basis because nothing is thought out before it's implemented.
-Our managers are slow to answer problems because they are so overwhelmed with holding the hand of our owner that they don't have time to be here for us, or in a few cases, they are just here to collect their big paychecks, and they do as little as possible to service us or Nimbus.
-Of our 5 top sales people, 4 are seriously considering leaving Nimbus because it's become a very scary place to work.
- The customer service department at Pharmazone is a joke, full of people who insult the customers and piss them off (when they decide to answer the phone), leading them back to us, where they call us and complain about CS, or the lack thereof. That affects our numbers seriously. If you didn't have to clean up the CS mess constantly, wouldn't you have a much better close rate?

The final insult came today when Tim Isaac our "Owner" decided it was ok to rip his managers off by lowering their pay and not telling them. He took several thousand dollars from his employees on a whim, because HE FELT LIKE IT. This man is absolutely dishonest, and if given the chance, HE WILL RIP YOU OFF TOO!
Nimbus is a sinking ship unless we do something to stop this immediately. Please remember that management is paid to tell you that everything is ok. Everything is NOT OK.
You need to speak your piece, even if it's anonymous. Your voice needs to be heard on these issues and any others you may have. This company can not run without the very people who keep it afloat, and THAT IS ALL OF US!! Please show your opposition to these very serious bad practices, and let our owner know that you want to work for a company that treats you with respect and that you don't want to and don't deserve to work for a company that is so unstable that you are not sure you'll be employed from day to day.
Let's stop this crap before it goes any further.
Write to our owner, LET HIM KNOW THIS IS NOT OK.
If you don't get a positive response, your next step should be the labor board.

Fight this garbage before it goes any further, Please.

tisaac@pharmazonemail.com

Thanks

---------------------------------------------



Scary isn't it? That this comes from INSIDE Nimbus. Imagine what the customer feels like, if this is how an employee feels.

Here are some common practices at Nimbus, related to both employees and customers.

EMPLOYEES:

Employees are promised paid training when they start at Nimbus, but then find out they are not getting paid for it.

Employees opened up their pay checks 2 weeks ago to find out that they had been deducted 19% of their pay to cover losses at Nimbus. The employees were NOT notified of this cut in pay. When contacted about it, the gentleman responsible for payroll tried to convince several people that 19% of their orders were not good. When asked to prove these allegations, it was finally made semi-public (through a limited amount of employees emails) that this would be implemented as a weekly practice and that it was company wide and NOT due to individual performance. Strictly a greed move.

Employees were "encouraged" to pitch the rush at an extra $2. per order on their commissions, only to find out (again after the fact, when they received their pay checks) that unless they actually got over 50% of their customers to take the $5. rush, the agent didn't get paid on them. That is thousands of dollars that Pharmazone/Nimbus ripped off from their own employees and lined their own pockets with.

Their Add-on trainer, who (as per the letter above) was fired at least twice because he sexually harassed female employees is once again working for Nimbus, in the same capacity. He is also the common-law brother-in-law of Nimbus' new COO Josh Fulton.

Pharmazone encourages it's Customer Service department to be rude to customers, hang up on them, leave them on hold for upwards of an hour, yell at them, refuse them refunds, etc.

Tim Isaac treats his management like they are his personal slaves, calling them at all hours of the day and night, to the detriment of some people's home lives. He also calls his employees assorted names, (F***ing scumbags, BULLS**T,SCAMMERS, etc) on phone calls and in emails and IMs. He has treated so many people so poorly that they have quit in droves. In this economy, to be unemployed is crazy, but to work for Nimbus seems crazier to some people.



CUSTOMERS:

Pharmazone/Nimbus offers it's customers a 10 day trial (from the date of the order) but actually ships out the next order 7 days after the order date, thus charging unsuspecting customers almost 60 dollars extra, often times before they even get to try the product.

$5. is charged for the 2 day RUSH shipping, but the product is NEVER rushed, I personally received about 30 calls a week from angry customers who paid for a rush and didn't have the product 6-7 days later.

Although the product is promoted to be, "Similar to Listerine Breath Strips", often customers will receive the product and it will be all dry and flaky inside the package, or conversely the strips will be all stuck together in a lump, like the product was not stored properly in the warehouse.


I always wondered why the company separated the charges on the customer's credit card. It used to be $9.41 and 1.14 the next day for the pleasure ring. Now the price has gone up, it's $12. and change, plus $.97 for the topical lotions.
Why the second charge? I found out the other day it's to cut down on "Charge backs" with the credit card company. Because you can't charge back a credit card charge under $5. So by making this extra charge they can never fall below 50% chargebacks, which in turn keeps them in the good graces of the credit card companies.

Customers are forced to shut off their own credit cards and close bank accounts just so Pharmazone/Nimbus can not touch any more of their cash, because this company just won't stop. Unless a bank, the AG, the BBB or the Labor Board intercedes, they continue to charge, and charge.... and charge.

Pharmazone/Nimbus also purposely lists people's names as employees, even though these peole DO NOT WORK FOR THEM. Why they do this is beyond me, unless it's to take some heat off themselves.
I know for a fact that most of the people in the above posts DO NOT WORK FOR NIMBUS, including Dave, Missy, and Amy, who all left because of Nimbus' bad practices, or were fired because they would not adhere to them.

I also know, as a long time higher-up employee at Nimbus that the Gilettes never worked for Nimbus or Pharmazone, so let's put that one to rest and stop harassing innocents over this crap.


Tim Isaac has several indictments against him and Pharmazone/Nimbus. If you see these ads in your paper, or hear them on the radio, RUN THE OTHER WAY. The product does not work, and it will be a living nightmare to get rid of these clowns.

If you want to stop these people, feel free to use the contact information in the above post, or contact Mr. Isaac himself. He is the NOT SO SILENT PARTNER. He pulls all the strings.

Contact him at:
Tim Isaac
Email: tisaac@pharmazonelabs.com
tisaac@pharmazonemail.com
Phone: 623-203-6573
Address: 10747 W Ivory Lane
Avondale, AZ 85392

This company is imploding, and I am going to pop some popcorn, grab a beer and enjoy the show.

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#4 UPDATE EX-employee responds

Agreement with the Gillettes

AUTHOR: Lol - (U.S.A.)

POSTED: Wednesday, April 15, 2009

I am a former employee with Nimbus communications and did business with Pharmzone Labs. I can say with certainty that the Gillettes have never been employed there. If you need contact info for a member in management please use

There are members of management here that are listed to be contacted in the event that you are upset and need proper Customer Service. Fortunately for Dave Sylvain and Missy Nolette, they are no longer with Nimbus or have anything to do with any of these companies listed in the complaints.

In the event that you need to contact some one-

Please call the new Chief Operations Officer

His Contact info is

Joshua Fulton
369 Buzzell Road
Acton, Maine 04001

J.fulton@nimbuscommunications.com
jfulton74@metrocast.net

Aim: Joshfulton74
207-477-2832
207-205-1652

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#3 REBUTTAL Individual responds

PHARMAZONE LABS - WE DID NOT WORK FOR THEM!

AUTHOR: Anonymous - (U.S.A.)

POSTED: Wednesday, March 11, 2009

You keep brining Laura Gillette and Bryan Gillette into working for Pharmazone labs, this is NOT THE CASE, we have never ever worked for this company. They had their e-mails set up so everybody in the world worked there.

I worked for Tim Isaac and he screwed me over back when he owned his manufacturing plant.

LEAVE US OUT OF HIS FRAUD! WE DID NOT WORK FOR PHARMAZONE LABS

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#2 Consumer Comment

I agree with you but...

AUTHOR: Anonymous - (U.S.A.)

POSTED: Wednesday, March 04, 2009

So, that sucks that you were screwed but you shouldn't and don't really have any right to give out their personal information of anyone in the company. They have rights to man. That's way beyond what is necessary, and could be construed as harrassment on your part. Do what you need to do and move on.

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#1 REBUTTAL Individual responds

NEVER WORKED FOR PHARMAZONE LABS, THEY USED MY NAME

AUTHOR: Anonymous - (U.S.A.)

POSTED: Monday, February 16, 2009

Bryan Gillette and Laura Gillette HAVE nevered worked for Pharmazone Labs, ever!!!!! We do not appreciate the company using our names for their e-mails, which I found out about through this website. They have their e-mails set up to use anybody's first initial and last name, which then comes back to an Auto Reply e-mail to you saying "thank you". We do not condone their activities and do not appreciate being pulled into this company's obviously illegal activities that seems to be happening to consumers. WE DO NOT AND NEVER HAVE WORKED FOR PHARMAZONE LABS OR ANY OF ITS AFFILATED COMPANIES!!!

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