Complaint Review: Philippine Airlines - Manila Select State/Province
- Philippine Airlines 3F Mezzanine PNB Financial Center, Pres. Diosdado, Manila, Select State/Province Philippines
- Phone: (632) 855-8888
- Web: www.philippineairlines.com
- Category: Airline Companies
Philippine Airlines PAL A Customer Service Disgrace Metro Manila Philippines
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I am a montly traveler to the Philippines. A few weeks ago, I deplaned from flight #103 leaving LAX to Manila. This was the first time I had flown PAL (Philippine Airlines), and I can assure you, the last time as well.
At LAX, the friendly customer service agent convinced me that I should upgrade my seat due to my height (6'3). I obliged and was given an exit row seat (seat #81K) for a fee of $50. Little did I know that the seat had NO LEG ROOM whatsoever. In fact, the entire leg space was taken by the exit door and I could not even stretch my legs for more than 2-3 inches during the entire flight. The is the first time I purchase an "upgrade" that turns out to be a nightmarish downgrade.
Additionally, the seat I was given was located next to a vent streaming in extreme cold during the entire duration of the flight. Asking the inflight attendants for help was useless; nothing was done despite me shivering under 2 blankets for 14 hours. In fact, the flight and my seat area got colder as the flight progressed, and I was frozen to the bone for hours after the flight. As of now, 8 hours post flight, I have just contracted the worst cold and can feel flu symptoms.
Upon arrival in Manila, I took pictures of the floor area in from of my seat, which shows complete thawing of the A/C unit and a flooded area in front of my seat. I have flown on virtually every airline for the past 30 years. Not once have I written a complaint to anyone. But this experience was atrocious and a complete shame.
Upon arrival in Manila, I immediately contacted PAL about this issue. Three times, I was told that my concerns would be "addressed swiftly." But a month later, despite 4 emails about the same issue, I still have no response or ackonwledgment back from PAL whatsover. BE FOREWARNED.
This report was posted on Ripoff Report on 12/22/2013 01:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/philippine-airlines/manila-select-stateprovince/philippine-airlines-pal-a-customer-service-disgrace-metro-manilanbspphilippines-1109067. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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