Complaint Review: Phone Power - Winnetka California
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- Author Not Confirmed
- Phone Power 20847 Sherman Way Winnetka, California United States of America
- Phone:
- Web: www.phonepower.com
- Category: Telephones
Phone Power Equipment replacement fee Winnetka, California
*Author of original report: Problem resolved
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Phone adapter device worked for 1 year, than suddenly went dead right before second year free service was about to begin. Called support and was advised that I would need to pay $49 + shipping replacement fee. According to support I was using wrong power adapter. We are using the same power adapter they shipped to us. So this is just another way to get money from the customer. Tech support is no help at all. Since we paid for two years upfront they give you no choice. You can't get you money back or buy your own device.
This report was posted on Ripoff Report on 02/04/2011 12:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/phone-power/winnetka-california-91306/phone-power-equipment-replacement-fee-winnetka-california-690860. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Problem resolved
AUTHOR: lenny70 - (United States of America)
SUBMITTED: Friday, February 11, 2011
This matter has been resolved. After makung complaint to BBB I got almost immediate
responce. The phone modem charges was credited back to my CC and replacemnt
modem was provided free of charge.
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