Complaint Review: Pingo.com Scam - Austin Texas
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- Author Not Confirmed
- Pingo.com Scam Austin, Texas United States of America
- Phone:
- Web: www.pingo.com
- Category: Cellular Phone Companies
Pingo.com Scam Pingo.com Scam Austin, Texas
*UPDATE Employee: Pingo Customer Service Response
Show customers why they should trust your business over your competitors...
- My CC was charged $20 and balance showed $30
- with a $10 signup bonus, inside website no good information on how to call, account was my phone number plus PIN, I could not call after talking to 10 customer service representatives and a manager, my account was not working, nor was I provided another calling card number to call my country, i wasted 2 hours calling and no success, they never helped ,me and this is a complete SCAM, stay away...
This report was posted on Ripoff Report on 09/19/2011 05:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pingocom-scam/austin-texas-78753/pingocom-scam-pingocom-scam-austin-texas-778707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Pingo Customer Service Response
AUTHOR: Pingo - (United States of America)
SUBMITTED: Friday, October 19, 2012
We wanted to respond from P.I.N.G.O. to help address your concerns
- When a customer asks for a refund it takes your bank or credit card provider up to 3 to 5 business days to process the transaction back
- If your account was not open, then we do not take the funds. In fact the telephone service is backed with 100% money back and call quality guarantee.
- We have made improvements to the customer service which has helped us to have a 95% customer retention rate
- We have updated the membership section and follow up training material to help guide new customers on just how easy it is to use the phone service
- We have improved the verification process.
We are truly sorry for your experience and want to make sure all remaining funds have bin returned.
- Customer Service
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