Pinnacle Health Limited - Simply Supplements Limited, Ordered glucosamine, credit card charged, company didn't send products or said anything, after complain didn't refund Guernsey, United Kingdom

We are sorry and also extremely surprised to hear about this situation. However, it is difficult to comment specifically, without further details. Nonetheless, we regret that we are currently unable to deliver internationally, and unfortunately, due to updates on our online ordering system throughout this period, our website did not prevent International orders from being placed. As these orders were placed online, payment was automatically taken upfront.

However, in instances such as this, where the customer does not have a convenient UK delivery address, it is our policy to make a full refund for the items ordered without delay and this case is no exception. Any outstanding refunds, whether it is due to incorrect card details or an expired card for example, are managed via contact with the customer to retrieve correct details in order to ensure that every refund is satisfied. Contact with international customers is achieved via email and does not cease until the matter is resolved. According to our records, all international refunds throughout this period have been resolved and therefore we would politely suggest that this customer contacts us regarding their specific issues if they remain outstanding.

Customer Service is priority at Simply Supplements and as such we endeavour to deal with all our customers in the most efficient and personal manner, and always with utmost integrity; once again, this rare instance is no exception. As one of the most vastly and rapidly expanding vitamins and minerals companies in the UK, Simply Supplements are pleased to supply natural supplements to literally hundreds of thousands of satisfied customers each month.