Planet Fitness Refuse to cancel membership Round Rock Texas

I had a membership for almost two years at this location. I did not go one time. My contract was completed and I had no other obligations to them. My family and I moved away and I decided to finally cancel. I called them and asked to cancel. I was told no that I would have to come in. I was not going to fly into Austin to cancel a membership so I told them I couldnt do that. They told me to send a letter saying that I was cancelling.

• I sent a letter
• Two emails
• Filed a BBB complaint

They still have not cancelled. Michael Turner COO even contacted me to say they would not cancel unless I jumped through more of his hoops. They milk you for every penny they can get out of you. This is a terrible company. Do not get into a contract with them because they will try and make it a lifetime contract. You would think two years of membership dues without a single use would be enough. Thanks Michael Turner!