PNC Bank Double Charged My Account and Wont Refund My Money!!! Pittsburgh Nationwide

249 Fifth Avenue, One PNC Plaza, Pittsburgh, PA 15222

On Dec 8^th I called PNC bank to make a payment on a vehicle loan I have with them.  Evidently I was dealing with a new employee for it took longer than usual. I was put on hold, it took forever, the lady kept coming back on the phone to ask additional questions, ect.   Sure enough, the next day when I checked my online bank statement, the lady had charged me twice.  Two payments at $460.00 each.  I immediately called the bank back.  I was put on hold, transferred, cut off, disconnected and finally got hold of a live person.  They were rude and made me feel as if it was all my fault!  They told me that they couldn’t do anything and that I needed to contact MY bank to correct it.  It felt like they were just trying to get me off the phone.  I reluctantly called my bank and was told that they could cancel the additional transaction but that it would cost me $38.00!  I was reluctant to pay an additional $38.00 when this whole thing wasn’t my fault.  Over the course of several days and MANY hours on the phone, I was sent to customer service escalation department.  I was told that they would get right on it and he would call me back later that day to let me know what they were going to do about it.  I was never called back!  I called back the next day, this is now going on 3 days and nothing was done and no return phone calls!  After an hour of holding, transferres, disconnects, ect. I finally was in contact with another “escalation representative” named Joy Jackson.  Oh she was going to solve my problem and find out what was going on.  To make a long story short, it has now been over a week and not once has anyone ever called me back and PNC still has my money.  I have called and left messages several times to Joy Jackson and have never received a call back.  I don’t know what to do? I have no recourse.  Can a bank just take my money and I am helpless???  PNC has had $460.00 of my money for over a week now and I need that money for food and to pay bills.  I am so frustrated I don’t know what to do.  Is this not just plain and simple robbery?  Please help me.