Polo Floors Polo Palms Painting and Flooring Polo Palms Painting Robert Polo Polo Floors Inc. & Polo Palm Paints, LLC Measured incorrectly, lied and charged extra for their mistake after flooring was half way installed. Orlando Florida

First of all, I am not impressed. We were lied to and taken advantage of with this company. The owner Robert Polo came to our house and measured our upstairs hallways, media room, and stairs for installation of the new waterproof laminate flooring. We were quoted a good price of a little over $4000 dollars. We paid half up front, $2000 and when the job was finished we paid the rest. But the unfortunate journey starts when the installer, Omar, shows up to our house. He and his staff pull up, cut up and remove all the of the carpeting from the stairs, second floor hallways and media room. They stared installing the flooring in the hallways moving forward toward the stairs.

Omar noticed that there wasn't enough flooring to complete the job. We showed him the paperwork that Mr. Polo had given us with is handwritten measurements, drawings, and estimates. Omar and myself added up the measurements and came up a little over 200 sq ft shy of what was needed. Omar called Mr. Polo and he shows up at our house and tells us that he made a mistake in the amount of flooring ordered and that we would have to pay an additional $1300 for the flooring. My wife and I exclaimed that this was his fault and not ours. Mr. Polo told us that he could install the carpet back in the home and he would give us our money back. Are you kidding me, the carpet was cut up into small pieced for removal and thrown in the back of a dirty pickup truck and the hallways were almost finished being put into place with the new flooring.

He then stated that he could order the additional materials and that we could pay him whenever we had the additional $1300. By now, my wife is in tears, so I stepped in and told him that he could go ahead and order the additional flooring needed. We shook hands and agreed upon his terms. What else was I to do? There is no way that I am going to leave my second floor without flooring. We have too small dogs and a grandson that runs all over the place. I was afraid of them getting hurt on the wood floor with nails and screws sticking up or getting splinters. A week later, the contractor Omar comes back and completes the flooring and the stairs. When doing the final inspection I noticed that there was an inch gap between the bottom of our door frame molding and the flooring was installed.

I showed Omar and he told me just to put some caulk in and it would be fine. Isn't that his job to complete what he started? He said he would be back to finish up and that he would have Polo Floors call us to schedule. I told him that would be fine, thinking I would just be patient. Of course, we never heard back from Omar or Polo Floors. So we waited a little longer and no response. I took photos of the door frames and sent them via a text message to Mr. Polo. He responded back with he would have Omar come to finish that up in the next day or two. A week went by and still no Omar. At this point and time it was a month and a half after the install supposedly was completed.

We started receiving phone calls from the office manager of Polo Floors, Jessica, who we had never met before or dealt with in the past. We had only dealt with Mr. Polo, the owner himself. Jessica kept asking us to pay them in full. This was around Thanksgiving of 2017. We called Mr. Polo and told him that we couldn't pay him at that time. He was very gracious and said "no problem, pay me when you can". Now the Christmas holiday had passed and we didn't have the money still. Now Jessica is calling us and leaving threatening messages. My wife called Mr. Polo and he told her the same thing he had told me, "no problem, pay me when you can".

The next phone call we got from Polo Floors was from Jessica's cell phone and not the store number. My wife answered and at the end of the call my wife was in tears once again, because of the threats that Jessica had mad to her. We scrounged up $250, to pay a little bit to just ease the situation, by selling off a piece of my wife's Jewelry, which was worth much more than $250. We drive over to the office, met with Jessica and proceeded to pay her the $250. She then demanded that we pay them in full at the beginning of the next month. We told her that we could only pay $50 a month until we had them paid off. She exclaimed that her father had never agreed to that.

We asked her to call him. She got him on the phone and they were speaking in Spanish, since Mr. Polo is Cuban. My wife is Hispanic and speaks Spanish fluently and overheard the conversation between Mr. Polo and his daughter Jessica. Mr. Polo told Jessica to "let them pay whatever they can, when they can". Jessica hung up the phone and proceeded to tell us that her father said he would accept the $250 and we would have to pay the additional amount in full the next time. Me and my wife stayed quiet, because I knew my wife had heard the conversation and could see the disgust and anger in her eyes.