Pongo Resume Uprofessional Resumes, Internet

I too, used Pongo, and when I cancelled my service with them I was told by their representative that it was all taken care of.  When I realized I was still being charged by them I call back and spoke to the horrible customer service supervisor - Dallas.  He told me they had no record of my calling and wouldn't give me refund. 

Beware!  Beware!  Beware!  If you go over the supervisors head it goes straight to the Ceo - Rodney Capron and he just can't be bugged with these little problems.  So you get ignored and still charged for months of service that you never used!

Do not use Pongo!  You can do much better with actual free services on the internet or by downloading  products like (((competitor's name redacted)))

  sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name

@Lisa

Id first like to apologize for the poor experience you had with the Pongo Resume
Customer Support Team, as it is our goal to exceed customer expectations on
every call. As for our product, we offer a Free Trial which allows our
customers to try out the Resume Builder free of cost to see if our product is
indeed what they are looking for.

 In all cases, our Customer Support Specialists will refund a subscription as long
as the service has not been used. In your particular case, a monthly
subscription was purchased, and the resume was created and saved to your
computer.

 I am glad that we resolved the issue when we spoke this afternoon. If you need
assistance with your resume in the future, all of our Customer Support
Specialists are certified resume professionals and would be more than happy to
assist. 

 

Thank you again,
 Pongo Support