popjulia.com I bought a dress from Web "popjulia.com” on 12/24/17.When I received the product, I was shocked that the size of the item was not the same as the size they listed on website. I emailed them to request return/refund because the bad QA control which causes by their side. However, they ask me to pay the shipping fee if there’s any return.

Ordered a dress from "popjlia.com" on 12/24/17. I paid an extra to ship it on an expedition. It supposed to arrive at me in 7-10 days. However, I did not receive it until 1/18/18.

The received item has the wrong size. For example, the received item is 34" in length instead of 38.2" listed on the web, the bust is 33 instead of 35.4 and the waist is less than 29 instead of 32.3.

They expect the customer to pay the return shipping postage even the mistake was made by their poor quality control.  After many emails back and forth between the seller and the buyer (I even took the pictures of all wrong measurements), I decided not to waste my time for the uncertainty they might create during the returning process. In the meantime, the return fee is going to cost me almost the money I paid for the dress.

popjulia.com I bought a dress from Web "popjulia.com” on 12/24/17. I paid an extra to ship it on expedition. It supposed to arrive to me in 7-10 day. However, I did not receive it until 1/18/18. When I received the product, I was shocked that the size of the item was not the same as the size they listed on website. For example the received is 34” in length instead of 38.2” listed on web, the bust is 33 instead of 35.4 and the waist is less than 29 instead of 32.3. I emailed them to request return/refund because the bad QA control which causes by their side. However, they ask me to pay the shipping fee if there’s any return. This is ridiculous that the customer is to force sharing their misguided action and their poor quality control issue. The return fee is going to cost almost the money I paid for the dress. Meantime, many emails back & forth disappointed me after I received the item. (I even took the pictures of all measurements). Finally, I decide not to waste my time for the uncertainty they might create during the returning process. Doing business with this company is not reliable, and their imprudent method to deal with their customer is totally unacceptable. refuse to pay return postage of wrong sizing item