Prestigia Prestigia.com Refused to reimburse for false advertising

My actual travel experience with Prestigia wasnt bad at all. The only issue was that they had put on their site that the hotel I was staying at would be granting a $20 voucher each night for food/drink. When I asked the hotel about that, they had never heard of it.

When I reported that back to Prestigia, they mentioned that yes, they were at fault and that they would be refunding me the money that they had promised would be coming back in the form of those vouchers.

Its been 3 months today and all I get when asking for even an ETA or status of the refund is the same stock email that they are overwhelmed and trying to help everyone. I cant even get a timeline, if indeed they actually even intend to pay.

I realize that with Covid, travel agencies like this have been using people's money to fund other people's refunds which is why that havent paid, yet this is incredibly shady and should absolutely make you think twice before booming with them, since if you need to cancel or change for any reason (pretty common during Covid) you may just be completely out of luck.