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Ripoff Report | Pro Pay Review - Internet - Pro pay propay took approved
Report: #1109698

Complaint Review: Pro Pay - Internet

  • Submitted:
  • Updated:
  • Reported By: Cardirc — Vestal New York
  • Author Not Confirmed What's this?
  • Why?
  • Pro Pay Internet USA

Pro Pay Propay took approved me of 3,000 and 500 per transaction after i have 4 transactions under 500 they put my account on hold after several documents they still did not fund me. my customer never get there money back and they never fund me... they are ripper becaredful dealing with the,.... they held my money since 5 days now. Internet

*Consumer Comment: traping funds

*UPDATE Employee ..inside information: We want to help...

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Agreement was 3k monthly. 5 per transaction. so i had 4 transaction of 400-480 they put my account on hold and request for invoice after i sent them invoice then they request for company certificate after company certificate then they request if i have merchant with other company after i have given them all it has been 6 days. i got angry call them to refund my customer and refund my anual fee. everyday i contact my customer to get another payment they all confirmed propay has not refund them...


This is a fraud from propay.


thank you.

This report was posted on Ripoff Report on 12/24/2013 02:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pro-pay/internet/pro-pay-propay-took-approved-me-of-3000-and-500-per-transaction-after-i-have-4-transacti-1109698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

traping funds

AUTHOR: albert - ()

POSTED: Thursday, February 19, 2015

ive used propay for 4 years now and have had my propay card compromised twice. I only use the card at my bank atm machine to remove my funds. I feel as though that propay has a bad seed inside that is stealing my information. This most recent time i called them to report this they placed ahold on all my money and now are giving me excuse after excuse to get the hold removed. I have a business to run and them playing games with me has lead me feel insecure about them. I guess i will take them to small claims to get a judgement for the money they have not released to me. just use caution with them.

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#1 UPDATE Employee ..inside information

We want to help...

AUTHOR: ProPay-Gary - ()

POSTED: Thursday, December 26, 2013

We would like to apologize for any confusion and the inconvenience. ProPay has an A+ Better Business Bureau Rating. We are proud of this rating and work very hard to maintain it. We are also proud of the fact that we have no hidden fees or policies. All of our legal agreements are for everyone to see and are agreed to whenever an account is signed up.We want to resolve this issue and can be contacted at 866.573.0951. 

ProPay does issue a partial refund for an account if closed within 30 days of sign-up, as stated in the Payment Service Agreement. ProPay does not issue a refund to our merchants' customer's credit credit cards unless the account holder submits a request to refund the credit card through the system, not by phone call or email. This is done for the security of the accountholder. This policy means that someone can't call ProPay Customer Service and ask for a refund on a card. By allowing only the accountholder to make the refund request, this ensures the accountholder keeps money due to them.

Unfortunately, with the information provided in this report we are unable to speak specifically about this instance. ProPay has committed no fraud. We make every effort to resolve concerns of our customers, hence the A+ Better Business Bureau rating. We ask that the person who wrote this give us a call at 866.573.0951 so we can resolve this issue. 

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