Pro Winds Prowinds Direct Not sending goods even after taking payment, now not even refunding money. Stillwater Minnesota

I placed an order through this company for an item listed on their website. After weeks of not receiving it, I attempted to contact them. After several days of emails and calls I finally got through to a representative who later told me that they do not in fact have what I ordered. I requested a refund but I am yet to recieve this. I have also had no further correspondance from them since requesting my refund. 

Since ordering from this site, I have seen several online forums in which people have talked about their own experiences of orders not being received and refunds not being given.