Progressive Insurance WHO DO THEY REALLY WORK FOR Auburn Hills Michigan

The responsibility is on you as an individual to select the best place to have your vehicle repaired.

The fact that you picked a collision repair shop that does not do timely work and commits check fraud is your fault. The auto insurance company is not to blame.

The answer to your problem is simple:

1. File a fraud claim with your State Attorney General (just as the insurance carrier suggested).
2. Pick up the truck and have it fixed somewhere else (at your own expense)
3. Get a rental vehicle (at your own expense).
4. Request reimbursement from the insurance carrier for cost of repairs incurred at the new shop
5. Sue the collision repair shop in small claims court for loss of use (rental car expense)
6. Add to line 6, the check money they stole if not already returned

OR

1. Pay nothing out of your own pocket
2. Wait months for insurance company to try and investigate and sort out what happened.

I understand your frustration, however to blaming Progressive is a stretch.

What can Progressive really do? If they send a check with your name on it and another company name on it, and it gets "cashed" but your name was forged, what is there left for them to do? They have paid their money, and at the very least they have given you the fraud paperwork to fill out. After that, its not up to them. Its up to the courts, banks, whomever else, to find a way to get back your money. They can't pay you again until they are reimbursed. It's not like they would want to wait to be reimbursed. They have no vested interest in waiting as they may lose a customer and could be out the money in the end, still oweing for some repairs. This can't be blamed on Progressive. You may need to do some extra work on your own as this was the shop you chose. This is why Progressive (and most other insurance companies) have network or direct repair shops that they trust so this type of tying doesn't occur.