Complaint Review: Puppy Love Hotel - Youngsville Louisiana
- Puppy Love Hotel 2036 Bonin Rd Youngsville, Louisiana United States of America
- Phone: (337)412-6927
- Web: www.puppylovehotelllc.com
- Category: Animal Services
Puppy Love Hotel Puppy Love Hotel Youngsville Louisiana Neglect Youngsville, Louisiana
*REBUTTAL Owner of company: Puppy Love Hotel - owners remarks
Our dogs boarded there were left to lie in urine. Beds were soaked with urine. Dogs were obviously neglected because we got them home and they all drank multiple bowls of water and ate food ravenously. This is not normal behaviour for these dogs, after having been boarded at multiple other places. Chew toys we provided were not used, the worker allowed our youngest dog unleased to run out into glass when we picked her up. They were in our opinion obviously neglected, and I feel absolutely horrible I left them there. They can't tell me what happened, but it is obvious. What a ripoff. I may as well have left them home alone.
This report was posted on Ripoff Report on 06/08/2012 04:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/puppy-love-hotel/youngsville-louisiana-70592/puppy-love-hotel-puppy-love-hotel-youngsville-louisiana-neglect-youngsville-louisiana-894909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Puppy Love Hotel - owners remarks
AUTHOR: PuppyLoveHotel - (United States of America)
SUBMITTED: Monday, June 11, 2012
As the owner of Puppy Love Hotel I can tell you that our hotel takes great care of our clients. I do believe I know this case and that on a Sunday we accommodated you by letting these dogs be dropped off when we were not open. Also you requested that your 3 dogs stay in our 6x6 kennel and that you brought two largely oversized beds. Two of the three dogs in question were puppies. All dogs at our facility go out and play together while we are open. I am well aware that the beds were damp and made the owner aware of this and said that they were too large too fit into our washer. They weren't that damp because I myself picked them up by hand and handed them to the owner. The puppies in question often splashed around in their bowls making it hard to keep the beds dry. At that time the owner stated that it was to be expected with the dogs and beds. All three dogs were freshly bathed and left our facility clean and happy. Their treats were given and they had one bag of 2 treats left. The rate at which a dog eats treats is not determined by me. There is fresh water readily available and we have two pools in the back with water at all times. Also the dogs ate at every meal and their water bowls was always full, there were two in their kennel as it was 3 dogs. If you have a complaint or question please contact me, Courtney the owner, at 412-6927 and we can discuss the situation rather than posting a complaint that doesn't say who you are. We have been in business almost 2 years and I can say that this is the first time we run into this situation.


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