Pure Touch Skin Center Pure Touch Laser Center; Pure Touch Laser Bruised and removed the symmetry of my facial features Glendale California

I purchased a Groupon for Juvederm Ultra injections. At approximately 3:20PM, I was in the area and called the number listed on the Groupon to see if I could drop in for an appointment. To the best of my recollection, I heard the usual answering service, and pressed 1 to speak to their Glendale location.

A woman answered the phone and agreed that I could come in at 4:00PM. When I arrived at the Glendale location, the receptionist claimed she did not have an appointment for me scheduled, and that it could not have been possible that someone agreed to see me, because no injectionist was present that day. The receptionist confirmed that no appointment was made at the Sherman Oaks center either.  

The receptionist did offer that I could sign the paperwork (waivers of liability) to save time for the appointment that I would schedule for the following Wednesday. When I arrived on Wednesday, I was seen by a technician named Ani, who told me she had performing injections for two years. I informed Ani that I did not want injections into my smile lines, but rather my cheeks, which have lost collagen as a result of my embarassing and terrible habit of picking my skin. 

Ani said she would need to put some Juvederm at the top of my smile lines, but otherwise acknowledged my request. I could not see what was being done while Ani was administering injections, but it felt like Ani was gouging my smile lines on the side that is predominantly bruised by inserting the needle and lifting it up while it was under my skin. Ani did not offer me the opportunity to view the work after it was completed and did not offer me an icepack until she had done both sides with my face, with the result that the side of my face that received services first is the one that is very bruised. 

I have had bruising on both sides of my face now for five days. On one side of my face, my smile line is filled in, on the other, it is not. I have been told I need to wait two weeks to be totally sure that I am not experiencing "uneven swelling." It is clear to me, that one side was treated very differently than the other and my requests were completely ignored.

Conveniently for Pure Touch, the additional service the sold me on that day could not be provided to me for approximately two weeks, per their review of the condition of my skin. I am deeply concerned that Pure Touch is engaged in a practice of screwing naive customer's faces up to scam customers into repeat business. Perhaps I seemed like an easy target because it appeared that by the poor condition of my skin I would not understand what they were doing.

One other thing that I would like to note is that although Pure Touch had multiple reasons to request my credit card information, as their posted policy is to not accept appointments without a reservation, they never took my credit card and still haven't. Perhaps they did background research on me and learned that I am a lawyer. I was unaware of the Fair Credit Billing Act until I read your follow-up question below. 

Finally, when I wrote a review on Yelp about their "skin care services" they responded beyond the scope of my comment with very specific detail about the services I requested despite the note on my service contract that the information related to our services was to remain private. By the reviews, I am not the only woman whose face they disfigured.