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Report: #1421492

Complaint Review: PuriaSkin-Purinova Eye Cream - Santa Ana California

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  • Reported By: martha — plainwell Michigan United States
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  • PuriaSkin-Purinova Eye Cream P.O. Box 25380 Santa Ana, California United States

PuriaSkin-Purinova Eye Cream Deceptive marketing for "free trial" then not canceling monthly shipments when requested. Santa Ana California

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Read the advertisement for PuriaSkin - Purinova eye Cream inviting people to a free trial of cream. I reviewed the ad for small print tricking you into ordering "free trial" only to start being charged and sent monthly shipments. Did not find any indication that it was deceptive, so ordered the free trial. Sure enough, I started getting monthly shipments and charges for $200. Went back to the ad and found the "trick" language could be found in very small print that you could only see by going to another link connected to the ad. 

I called the customer service number and was told "too bad," I should have known about the monthly shipments. I cancelled the shipments....or so I thought. Just got an additional package! Now I need to re-engage in a frustrating, rude, customer service experience because this sham of a company continues to rip me off even after cancellation. Cannot believe this is legal. 

 

This report was posted on Ripoff Report on 01/06/2018 09:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/puriaskin-purinova-eye-cream/santa-ana-california-92799-5380/puriaskin-purinova-eye-cream-deceptive-marketing-for-free-trial-then-not-canceling-mont-1421492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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