Complaint Review: PUROLATOR COURIER SERVICES - MISSISSAUGA, TORONTO Ontario
- PUROLATOR COURIER SERVICES Purolator Courier Services - Corporate Head Office MISSISSAUGA, TORONTO, Ontario United States of America
- Phone: 1-888-744-7123
- Web:
- Category: Courier Services
PUROLATOR COURIER SERVICES Was led to believe a refund for damages would be rewarded but I was wrong due to misleading lies and deception from thos company. MISSISSAUGA, TORONTO, Ontario
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I used Purolator to send a package from Winnipeg, Manitoba to my destination Kemptville, Ontario. I received my package damaged. Somebody had driven over it with a truck of some kind because the tire marks were on the box.
I contacted the claims dept. in New Brunswick and talked to Chantal 1-800-461-0540 EXT. #64629 who said that I would be refunded and paid compensation for the damaged goods.
I received part of my compensation and was told that to receive the full refund that I had to call and inform personnel in Mississauga. I talked to Kim 1-888-744-7123 and was told that everything would be taken care of and I should get the rest of my refund shortly. $93.41. 2 weeks went by and still nothing. I contacted Kim again and was told that I received it in full. I told her that is not true. Kim said everything was paid in full.
Kim gave me somebody else to talk to. I called Rowena 1-905-712-1084 and informed her of my situation. Rowena said that she would contact me back. Rowena called back a few days later and said that it is Kims responsibility and not hers. I once again called Kim and got her voice mail (like several times before) and told her what Rowena had said.
I received a message several days later by Kim that I was refunded and that I should call my bank and verify this. What does my bank have to do with the refund. I find that Kim was just giving me the run-around and wasting my time and hoping that I would just give up.
This report was posted on Ripoff Report on 04/03/2012 08:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/purolator-courier-services/mississauga-toronto-ontario-/purolator-courier-services-was-led-to-believe-a-refund-for-damages-would-be-rewarded-but-863109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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