Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1522463

Complaint Review: Quality Ads - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: Dissatisfied Customer — Mesa United States
  • Author Confirmed What's this?
  • Why?
  • Quality Ads 13492 US-183 Hwy Suite 120 Austin, Texas United States

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

The Story

On 10/11/22 we ordered 8 million Solo Ads/Email Campaign (+ ad creative service) and 8 Million Solo Ads/Email Campaigns (qty 5).

Quality Ads Marketing offers a “min. 40,000 Click Guaranteed” for each order of 8 Million Solo Ads Sent 7 Times. See https://www.qualityadsmarketing.com/copy-of-rent-consumers

For our order, our guarantees were:

1.       48 million emails would be sent 7 times (336,000,000 total emails sent)

2.       Our target audience (Men, ages 31-64, interested in lawn & garden, in the US, Canada, UK, Australia, and New Zealand).

3.       Min. 40,000 Click Guaranteed per 8 million x 6 campaigns = 240,000 Clicks Guaranteed.

4.       Campaign date: 10/19-11/01/22. The campaign was to be completed in total over these 14 days.

During the ordering process, Q.A.M. gathers targeting information and promises all emails sent are to the buyer's chosen target audience (no exceptions). See https://www.qualityadsmarketing.com/copy-of-solo-ad-5-million-form

While no conversion rate guarantees are made by Q.A.M, we were assured multiple times (via email and phone, see Ex 1) that the size of our campaign, professional ad creation, and chosen landing page would put us, at a minimum, at or above industry standards. Thus, although no numeric conversion rate guarantees were made, the expectation was set that the campaign should yield “some results”, i.e., convert some clicks to subscribers. With the choice to structure such as large campaign, Michael Pinder, “Email Marketing Specialist,” all but guaranteed “results” (> 1 conversion out of 336,000,000 emails sent to our target audience).

 

Reason For Refund Request

Failure to produce the promised 240,000 clicks during our 14-day campaign: Only produced between 19,764 -35,022 unique visitors over the 14-days (<15% of the promise)

Failure to present sufficient evidence that the email addresses were targeted: Sent a physical thumb drive by USPS for our review. None of the leads had the correct category, i.e., they were not targeted as promised. 

Failure to produce sufficient evidence that the clicks recorded were real: Q.A.M. uses Cutt.ly for third-party statistics. We used Click Meter as a fourth-party verification & accuracy of statistics. Our landing page is hosted on Get Response which also provides statistics. Our stat sources drastically underreport the number of clicks reported by their chosen third-party verification source, Cutt.ly. None of the stat sources agree or are even close compared to Cutt.ly. Added to this, we consulted with Michael Pinder on the setup and flow of the ad copy to the lander. The ad copy & lander were in sync.

 

Why would an ad copy produce a reported 53,619 clicks, but a landing page (that looks exactly like it) fails to produce one conversion? The product was a free book in exchange for the visitor's email address. It defies all probability and industry performance standards. 

Conclusion & Desired Resolution

The drastic underperformance of the campaign (the portion of clicks that we did receive), combined with the physical evidence presented on a thumb drive, along with the Law of Big Numbers (336,000,000 sent emails), suggests that the clicks received were fraudulent in some way. It is not our intent to speculate, nor is it constructive to do so. But it is beyond all probability and rationale to believe that a legitimate, targeted email solo ad campaign, carried out by “20-year professionals,” would yield no conversions (0% conversion rate).

Our final conversion rate numbers were 0 conversions /53,619 clicks (based on Cutt.ly).

We did not receive 85%+ of the clicks promised.

Q.A.M. refused our email requests to provide evidence that their targeting was accurate and real. But they did prove that their email lists were inaccurate (not targeted).

Lastly, there is no evidence, outside of Cutt.ly statistics which have been proven to be inaccurate, that the few clicks received were legitimate (clicks coming from solo ads them or their chosen source created). But there is a very strong suggestion that these few clicks received were not quality or carried out by real human beings fitting our demographics & interests. The evidence strongly suggests as much.

Nothing we received from “Quality Ads Marketing” was “quality.”

Our request is for a full refund of $3,193.00.

This report was posted on Ripoff Report on 11/09/2022 03:11 PM and is a permanent record located here: https://www.ripoffreport.com/report/quality-ads/austin-tx-servicesdotcom-net-1522463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
3Employee/Owner

#4 REBUTTAL Owner of company

Inaccurate description of events. We try to work with all of our clients

AUTHOR: Michael - (United States)

POSTED: Sunday, November 20, 2022

 This case was extensively reviewed by PayPal and determined to be unfit for a refund for the customer, because they received exactly what they ordered. The benefit of working with a small business is personal service and customer satisfaction, which is something that Quality Ads prides itself on upholding. When this first-time customer ordered a large package, we immediately called to personally explain a campaign offer that provided ____ and was a perfect opportunity to test out their ad campaign. The customer insisted that they wanted to order a large package, which they received. The targeted email list did not have specific categories listed, because they ordered one list, with emails that fell within the same category/target market. Our customers' success leads to our success. We do everything we can to ensure that email campaigns provide positive results; however, it is impossible to guarantee, due to various products and offers.

Respond to this report!
What's this?

#3 REBUTTAL Owner of company

This complaint is inaccurate and it's our belief that individual is trying to take advantage of our company

AUTHOR: Michael - (United States)

POSTED: Sunday, November 20, 2022

 This case was extensively reviewed by PayPal and determined to be unfit for a refund for the customer, because they received exactly what they ordered. The benefit of working with a small business is personal service and customer satisfaction, which is something that Quality Ads Marketing prides itself on upholding. When this first-time customer ordered a large package, we immediately called to personally explain a campaign offer that provided ____ and was a perfect opportunity to test out their ad campaign. The customer insisted that they wanted to order a large package, which they received. The targeted email list did not have specific categories listed, because they ordered one list, with emails that fell within the same category/target market. Our customers' success leads to our success. We do everything we can to ensure that email campaigns provide positive results; however, it is impossible to guarantee, due to various products and offers

Respond to this report!
What's this?

#2 REBUTTAL Owner of company

It's our belief this individual was trying to take advantage of our company

AUTHOR: Michael - (United States)

POSTED: Sunday, November 20, 2022

This case was extensively reviewed by PayPal and determined to be unfit for a refund for the customer, because they received exactly what they ordered. The benefit of working with a small business is personal service and customer satisfaction, which is something that Quality Ads prides itself on upholding. When this first-time customer ordered a large package, we immediately called to personally explain a campaign offer that provided ____ and was a perfect opportunity to test out their ad campaign. The customer insisted that they wanted to order a large package, which they received. The targeted email list did not have specific categories listed, because they ordered one list, with emails that fell within the same category/target market. Our customers' success leads to our success. We do everything we can to ensure that email campaigns provide positive results; however, it is impossible to guarantee, due to various products and offers

Respond to this report!
What's this?

#1 Consumer Comment

Everything about this business is fake

AUTHOR: Janiece - (United States)

POSTED: Sunday, November 13, 2022

 The founder John Lucas on their website doesn't exist. That's a stock photo that can be gotten for free. They hide their Google review page by using multiple P.O. Boxes and multiple websites. It looks like a pretty elaborate scam. Any guarantees they have will not be honored.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now