Complaint Review: Quickcall.com - Internet
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- Author Not Confirmed
- Quickcall.com Internet USA
- Phone: 8552259914
- Web: quickcall.com
- Category: Telephone Companies
Quickcall.com scam Internet
*REBUTTAL Owner of company: We would like to make this right
*UPDATE Employee: We would like to make this right
Show customers why they should trust your business over your competitors...
Charges for calls not connected, customer service unresponsive on phone(on for hours), or by e-mail.
This report was posted on Ripoff Report on 07/17/2016 11:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/quickcallcom/internet/quickcallcom-scam-internet-1317369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
We would like to make this right
AUTHOR: Telecom Customer Care - (USA)
SUBMITTED: Thursday, July 21, 2016
Hello, and thank you for your feedback (even if your experience was less than perfect). We would very much like to understand the details of the situation, and to make it right for you if we can. Our customer service hours are M-F 9 am - 10 pm EST, and Sat 10 am-4 pm EST. We are closed Sunday. Normally, our average hold time for customers is 3 minutes or less, so I'm not sure what happened in your case. Can you please let us try again? Just send an email to customer.care@quickcall.com, or call 855-225-9914.
It's always our policy to help customer have a high quality calling connection and to help troubleshoot any technical issues along the way. We hope to have a fast resolution for you, so you can get back to making calls!
#1 UPDATE Employee
We would like to make this right
AUTHOR: QuickCall Customer Care - (USA)
SUBMITTED: Monday, July 18, 2016
Hello, and thank you for your feedback (even if it's less than perfect). We would very much like to understand the details of the situation, and to make it right for you if we can. Our customer service hours are M-F 9am-10pm EST, Saturday 10am-4pm EST. We are closed Sunday. Perhaps that's why you were on hold, if you called outside our hours? It's quite out of the norm for this to occur during working hours, our average hold time is usually less than 4 minutes.
Can you please let us try again? Just send an email to customer.care@quickcall.com, or call 855-225-9914.
It's always our policy to help customers have a high quality calling connection and to help troubleshoot any technical issues along the way. Please do not post your personal phone number or account number here, as your confidentiality is important to us. We hope to have a fast resolution for you, so you can get back to making calls!
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