Complaint Review: Rainbow Appliance - Clifton New Jersey
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- Author Confirmed
- Rainbow Appliance 210 River Road Clifton, New Jersey U.S.A.
- Phone: 973-471-2001
- Web:
- Category: Appliances
Rainbow Appliance Fruad! Failed to Deliver Goods Purchased Clifton New Jersey
*UPDATE Employee: Customer Fully refunded. Microwave delivered to neighbor who eventually gave to customer.
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I ordered an expensive microwave from Rainbow Appliance on their website via Paypal checkout. From the outset communication with this merchant left much to be desired; no order confirmation; no response to email inquiries to get an invoice. Rainbow Appliance shipped the microwave using an incorrect address even though the confirmed address provided by Paypal was correct. The microwave is now lost. I am still waiting for compensation or a replacement. Which leads me to believe there is some fraudulent activity taking place or I would have my replacement or compensation.
Kathy
Haverhill, Massachusetts
U.S.A.
This report was posted on Ripoff Report on 02/05/2009 08:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rainbow-appliance/clifton-new-jersey-07014/rainbow-appliance-fruad-failed-to-deliver-goods-purchased-clifton-new-jersey-420473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Customer Fully refunded. Microwave delivered to neighbor who eventually gave to customer.
AUTHOR: Rainbow Appliance - (U.S.A.)
SUBMITTED: Tuesday, March 31, 2009
Delivered to the correct address.
Occasionally, driver for UPS, FedEx etc will leave an item with a Super or other tenant.
Super or tenant is supposed to give it to the recipient right away and notice is supposed to be left to avoid any undue delay.
In this case, PayPal spoke with us and customer and decided to give a refund as a courtesy.
Customer filed complaints after getting a refund as she was upset it was being done as a favor to us and her.
She eventually got her microwave. FedEx and UPS drivers have a long route and occasionally dont leave proper notice which can cause a frustrating delay.
As the microwave was eventually delivered and customer got a prompt refund, there is no fraud. Drivers know the buildings they deliver to and know who they can leave it with (super or a retired person who is usually home etc). It is convenient for customers if they can find someone to leave the item with, but if your not home much, it can take time for the other tenant to let you know they are holding your item for you.
It is our policy if an item is delivered to an Apartment building not to give a refund for a few days for this reason. Customer wanted a refund within two days of us shipping it. Refund was not justified but given as a courtesy.
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