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Report: #437081

Complaint Review: Rauscher Bekke LLC/Dermapril-SP - Miami Florida

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  • Reported By: Victoria Minnesota
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  • Rauscher Bekke LLC/Dermapril-SP 300 NE 62nd St, Miami, Florida U.S.A.

Dermapril-SPRauscher Bekke LLC/Dermapril-SP Beware of "Free Trial Sample" Scam on Facebook for Dermapril-SP! Miami Florida

*Author of original report: Rauscher Bekke LLC, Dermapril-SP, Miami, FL

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"Free trial sample" for Dermapril-SP, as advertised on Facebook, a scam! Make sure you contact company to cancel order and continued shipments, when you return the unused portion be sure to send it with a tracking number via delivery confirmation service like USPS. Per CS, I will be refunded $139.90 to my card within 5-7 days. I still need to confirm refund.

I actually repsonded to this letter on Facebook along with another "free sample" scam ad for Nutri-Blvd anti-aging capsules. The note on Facebook seemed harmless since it appeared to have been written by a woman with a "heart warming" personal note. The woman actually mentioned using both products (Nutri Blvd capsules and Dermapril) in conjunction with eachother.

I discovered the Dermapril scam after I was sent a second shipment in the mail. In fact, Dermapril charged about $150.00 to my credit card in total. After looking back at my credit card statement, I was charged $5.95 on 2/11, $69.95 on 2/28, and $69. 95 on 3/13. I immediately contacted Customer Service (I was on "hold" for about 45 minutes). Initially, they were not going to refund the $69.95 charge placed on 2/28. After demanding to talk to a supervisor, I spoke to a manager, Bianca Winters @ x 5184, who said she would credit all the charges but I would need to return both bottles of Dermapril (thank goodness I had saved the initial sample bottle!) in order to get the full refund.

What a hassle! Now I am dealing with the hassle of returning 2 products (Dermapril and Nutri Blvd Capsules) and tracking the refunds back to my credit card. I have learned my lesson!

Anonymous
Victoria, Minnesota
U.S.A.

This report was posted on Ripoff Report on 03/24/2009 09:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rauscher-bekke-llcdermapril-sp/miami-florida-33138/dermapril-sprauscher-bekke-llcdermapril-sp-beware-of-free-trial-sample-scam-on-facebook-437081. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Rauscher Bekke LLC, Dermapril-SP, Miami, FL

AUTHOR: Anonymous - (U.S.A.)

POSTED: Tuesday, March 24, 2009

The number I used to contact this company was 888-727-4445. The Manager, Bianca Winters, can be reached at ext 5184. It's best to call in the morning...when I called later in the day, I was "on hold" forever.

I returned the product on 3/17 and confirmed receipt via tracking number for 3/19. As of 3/24, I have not received the refund (the company has agreed to refund $139.90 but about $150 was charged to my credit card...plus I had to pay an additional $5.00 to send the products back with a delivery confirmation service). The Company said it takes 3 to 5 days to apply-I will continue to monitor.

Good luck to anyone else who fell into this "trap"!

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