Replicated (US bank) They "lost" my card in the mail twice! Indianapolis Nationwide

I recently lost my job and applied for unemployment benefits, in the state of Oregon the first payment is a check and after that it is put on a debit card through US Bank called reliacard. Six or seven years ago I was on the the card and had to get a replacement card they said it would take up to ten business days, that's potentially two weeks if it falls on the wrong days. So after waiting nearly two weeks I started calling them and was given three choices:continue to wait, cancel the card and wait another ten business days, or pay $15 to assure it would arrive in three days. So I chose the third option since I had been two weeks without money. (They also did they could not wire the money, or put it on another card I had those were my only choices). Now this time I'm waiting for the initial card and they said it was mailed on the 6th on the 16th after my first experience I cancelled the card and paid the scam artist another fifteen dollars to "assure" I get the card in three days. If I get the original there is nothing I can do with it, And I do appreciate unemployment benefits since it does allow you t make enough to survive after having to wait a waiting week for some ridiculous reason which you don't get paid, having one meager check for nearly a month because of reliacard losing my card, not sending it, or maybe since they know people are counting on this card and can't afford to wait 20 days will give in and pay the $15 to get what they were entitled to in the beginning. This card is shipped for Indianapolis to Eugene, Oregon. My family lives in Chicago and I've gotten mail in two usually three business days later never once ten or more days. And seeing how this has happened two times in a row I think they are a horrible business, they should refund the money they scammed off of me since in both these cases I never got the free delivery card just the first one I paid for and I'm still waiting on the second one.