Report: #1509693

Complaint Review: reservationdesk.com - south jordan utah

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Ripoff Report is Xcentric Ventures

Submitted: Mon, July 05, 2021
Updated: Mon, July 05, 2021
Reported By: SUMEET — Phoenix United States

Author Confirmed

Why?

reservationdesk.com 4700 W Daybreak Parkway south jordan, utah United States

Phone:
Web: https://www.reservationdesk.com/
Category: Hotel REservations

reservationdesk.com cancellation policy south jordan utah

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On July 5th 2021, I made a 3 night booking at Hilton La Jolla via reservationdesk.com. While booking, the website displayed message that the booking is fully refundable till July 7th. And my plans were not firm, so I went ahead with the booking being assured that the booking is fully refundable before the July 7th.

Later, I checked my confirmation email, and it had different terms of reservation - it said refundable till July 3rd.

I reported the issue to the customer service, and they acknowledged that their website shows a different message before booking, but they have denied me any refund, not that I am cancelling on July 5th. I want to cancel as my plans are not yet firm.

I have the proofs from the reservationdesk.com website, which says that the booking is refundable till July 7th 2021. I need quick help here pls.

Report Attachments:

This report was posted on Ripoff Report on 07/05/2021 03:59 PM and is a permanent record located here: https://www.ripoffreport.com/report/reservationdeskdotcom/south-jordan-utah-policy-1509693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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