Residential Resource Center (RRC) They said they could help me get my home mortgage modified to a lower percentage but kept two payments that was to go to Loan Care mortgage company. Rancho Cucamonga CA

Jacob Taylor was my initial contact with RRC in late 2018. His information: title was Senior Case Manager, jtaylor@residentialresourcecenter.org, (760)453-0059. I submitted all information he requested from me. Next, James /wright was the one who said he would enter my information to determine if I qualified for help with the loan modification. He gave me the ID # JP442-8879  and said I did qualify. Then, Christy Evans was assigned to my case.

Her information: Senior processor, srprocessing@residentialresourcecenter.org, (760)453-0060. Her assistant was Marley Xanders: Assistant Processor, mxanders@residentialresourcecenter.org, (760)453-0051.

I faxed and emailed all the requested personal information. I sent two payments of $1,312.53 on 22 JAN 2019 and 21 FEB 2019. the original interest rate was 4.5% and RRC said they had negotiated the rate to 3.75%. I was told to send a cashier's check to Resource Property Management at 7211 Haven Ave. Suite E-310, Rancho Cucamonga CA 91701.

RRC was trying to negotiate the rate to 2.75%. In MAR 2019, I received a certified letter from LoanCare' lawyers stating that my house was scheduled for auction on 09 APR 2019. I tried for a week to contact Christy, Marley or Jacob, but no one answered or returned my calls or emails.

When I contacted LoanCare about the loan modification with RRC, I was told the only information/communication from RRC was a Cease & Desist letter. RRC did not do anything except take my money and get my family's personal information.