Rexall Brands Corp Does not honour its "Satisfaction Guaranteed" Mississauga, Ontario

I purchased several boxes of Rexall tissues.  In one box, the tissues were not perforated properly.  Several tissues would come out of the box whenever I tried to pull one out.  I wrote to Rexall on March 15th and included some tissues to show them the problem.  I wrote again on April 19th.  They have not replied.  On their products, they have "Satisfaction Guaranteed" printed on the labels.  They do not honour the satisfaction guarantee; they don't even reply to their customers.  Shame on Rexall Brands Corp in Canada.