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Ripoff Report | RGV Diesel Services Review - Edcouch, Texas
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Report: #780714

Complaint Review: RGV Diesel Services - Edcouch Texas

  • Submitted:
  • Updated:
  • Reported By: Bruno — Seville Ohio United States of America
  • Author Not Confirmed What's this?
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  • RGV Diesel Services Role rout 1 Box 256b Edcouch,Tx 78538 Edcouch, Texas United States of America

RGV Diesel Services RGV Diesel Services This so call company charged $495.00 for a service and didn't do anything. The guy didn't even know how to work on 8.3 cummins motor. If you want to throw you money away then call this company becaus Edcouch, Texas

*REBUTTAL Owner of company: Response

*Author of original report: You are so full of Crap.

*REBUTTAL Owner of company: Response by Mechanic / owner

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We called this company to do a service call at 4pm and they showed up 8 hrs later with a guy that didn't have a clue on how to repair an 8.3 Cummins motor. I had to tell the guy on the phone what to check for. They charged 495.00 for a service call and did nothing. They will tell you if you don't pay the bill they will tow your truck as they did with my carrier. They paid it after I told them not to but they gave me one price and the carrier a higher price. Run from this company because they are pretty shady. 

This report was posted on Ripoff Report on 09/24/2011 01:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rgv-diesel-services/edcouch-texas-78538/rgv-diesel-services-rgv-diesel-services-this-so-call-company-charged-49500-for-a-service-780714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
2Employee/Owner

#3 REBUTTAL Owner of company

Response

AUTHOR: RGV Diesel - (United States of America)

POSTED: Thursday, September 29, 2011

First. Get your map and find Zepata Tx where your truck broke down., Now Edinburg where my base is. . it was 98 miles. 200 miles is total round trip in which we charge our customers. at no point did i say 400 miles roadcall. Second, Call the company you first called at 4 pm. a person will answer and say a different name. if it was him that was rude and using foul language. it was not us. also. 9 years experiance self emplyed and 1 year as RGV Diesel. the higher price i told your broker was including my alomst 2 hr wait time and the discount was NOT charging you that.  No further responses will be posted. I have full confidence I did the correct thing standing up to my rights against immoral unethical persons like yourself. your broker and drivers agree. have a nice day.

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#2 Author of original report

You are so full of Crap.

AUTHOR: Bruno - (United States of America)

POSTED: Tuesday, September 27, 2011

First off I'm the owner of the company your ripped off, and all of our phone calls are recorded with our company and our carrier. My fleet manager asked the guy at the office not to be swearing at him on the phone which the guy did. 2nd it wasn't a 200 mile service call as your trying to say, if it was it would have taken longer than 2.5 hours as the speed limit is not 80 mph on this road. 3rd the guy that came out to our truck told our fleet manager that he didn't know how to work on 8.3 Cummins motors.
4th parts wasn't 400 miles away as the truck was towed only 60 miles to a shop and fixed. Freightliner was only 60 miles away. You didn't give no discount as I have the copy of the bill which is being faxed to the state of Texas because of your lies you posted on here. My Company didn't want anything for free, but my fleet manager felt you was ripping my company off, And I have to agree after I heard the recording. 

If the guy you sent out to do a service call has been in the business for 20 plus years as you say then why was he younger than my driver. We don't cheat our customers like you do and you should quit saying that you a Christian company because your not and you will go to hell for lying about God. Your company only claims to be in business only 9 years on the web and you posted 10 on here, see you can't even get you lies right. 

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#1 REBUTTAL Owner of company

Response by Mechanic / owner

AUTHOR: RGV Diesel - (United States of America)

POSTED: Tuesday, September 27, 2011

This person is purposely creating a false report out of anger. His report is purposely inaccurate and out of anger because sevice was not free. First, He called another mechanic 8 hrs ago. NOT us. He was told prior that we do not have cummins diagnostic equipment but assured us the ignition key was the problem. We arrived 2.5 hrs later as this job was 200 mile roadcall.

We figured out the problem within 30 minutes but nothing could be done because parts are 400 miles away and also this was 10 pm friday night. advised a tow truck. we called him to explain and he suggested a few other things whichwe new were irrelevent but we did and they didnt work. he lied to us continually about payment and we waited patiently 2 hrs with no charge. and he agreed to pay if we sent him a fax first and wait until monday. we cannot,also  We cannot send a fax because it was in the desert.  2 hrs later we called again for payment which he then informed us we will not get a dime from us. Called a tow truck to impound the truck including adding additional wait time for payment. it was then that his carrier paid at a discounted rate. At no time foul language was used.  we offered an email which he declined but sent his carrier two emails. RGV diesel has been in service for 10 years with over 25 years experiance certified diesel. Our reputation is our advertisement for 90% comes from word of mouth reports. Upfront, honest christian based family company. unfortunely there are individuals that mistakenly confuse business practices with greed and selfishness. there are many instances where we do a job at huge discounted rates sometimes free service to broken down vehicles merely because its the right thing to do.

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