Complaint Review: Rhino's Hauling - Redwood City California
Rhino's Hauling, Rhino's Hauling & Demolition, Rian Carrol Incomplete work Redwood City California
*REBUTTAL Owner of company: False and dishonest information
*Author of original report: We Stand By Our Report
*REBUTTAL Owner of company: My sincere apology:
Unfortunately, we have Been deceived. These "good guys," as they call themselves, basically took us for a ride. They were supposed to remove an old leaking pond from our back yard and back fill it with "soil." I am not even going to say how much we paid because it is now embarrassingly painful.
The work took place over a year ago so we only discovered that we were wronged because we started digging up the yard in order to lay a new path and plant flowers. We discovered tons of debris that was simply buried to hide it, and tons of cement still in place that was supposed to be completely removed or at least "shaved" down to 10" BELOW THE SURFACE - enough for planting.
Then, to make matters worse, we realized that just below the surface (1-3"), they dumped tons of sand instead of soil, like they promised. Not even "good ol' dirt." Just sand.
When I contacted the owner, he immediately went on the offensive and started trying to list things they did do and what was verbally agreed on. Pointing out that I told him we were only going to use the yard to plant flowers or a lawn. Whatever we decide to do with our property when he's done is no one's business. We should be able to do whatever we decide to do, whether we change our minds or not. Either way, it should have been cleared enough to use without feeling like we were digging through a land fill. Rian is basically shirking any responsibility at all. Instead of making certain we remained happy customers by taking care of business. He just did whatever he wanted behind our backs, took our money, and slipped out as quickly as possible. And now refuses to acknowledge our concerns.
I am certain that he will even be so bold as to answer this with more of his unapologetic bull, just like a two-bit bully. And that's part of the problem. He doesn't even care to make it right - at any level.
So this is a big warning to people who do not want to get screwed and end up chasing these people later for money back or getting a job actually completed correctly. These guys are underhanded and money-motivated only! They will do the least they can for the most they can get. And they'll do it all to your face, with a smile and a handshake
This report was posted on Ripoff Report on 05/25/2016 10:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rhinos-hauling/redwood-city-california-94061/rhinos-hauling-rhinos-hauling-demolition-rian-carrol-incomplete-work-redwood-city-c-1307621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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