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Report: #120257

Complaint Review: Rip-off Report.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Fontana California
  • Author Not Confirmed What's this?
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  • Rip-off Report.com www.ripoffreport.com Internet U.S.A.

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Ripoff report seems to have some misconception of the BBB 's policies and practices. I continually see statements posted on your website such as "Remember, BBB memberships are purchased, not earned." I have been a BBB employee for over 20 years, and I assure you nothing could be farther from the truth. Each company who applies for membership must go through a screening process.

They must have obtained any license necessary for their indusrtry, they must have any and all unanswered or unresolved complaints addressed, generally no government actions, or other law enforement activity, be willing and able to substanciate any advertising claims, etc...

There are some companies who lie in order to be approved by changing the name of the owner, or not disclosing the true nature of business, but when discovered they are suspended. We have log books of rejected applications for membership, and suspended memberships. The BBB really does have standards of membership and requirements to adhere to these standards. I am writing this on a personal basis, not on behalf of the BBB, but because I'm proud to work for the BBB, and I feel insulted when I see such a opinionated distortion of the facts. It's really too bad that with a similar common goal, your organisation is so hostile. Best Wishes for the Holiday!

Lona
Fontana, California
U.S.A.

This report was posted on Ripoff Report on 11/29/2004 11:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rip-off-reportcom/internet/rip-off-reportcom-ripoff-report-diseminates-incorrect-information-based-on-ignorance-and-120257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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8Consumer
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#8 Consumer Comment

BBB Shut down in Toronto, president of the Toronto BBB actually diverted funds to an Carribean Island's

AUTHOR: Jon - (Canada)

POSTED: Tuesday, January 18, 2005

Several years back, the BBB in Toronto was shut down due to fraud and internal theft. The president of the Toronto BBB actually diverted funds to an Carribean Island's Gov't. which treated him like a king on his visits. Please remember that the BBB is a business like any other, only "who is watching the watchers"??? It's amazing that so many people think that the BBB has legal or government authority when it is just a business like any other. The only thing any consumer needs to know is Caveat Emptor: - buyer beware!

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#7 Consumer Comment

I Concur

AUTHOR: Kevin - (U.S.A.)

POSTED: Monday, December 06, 2004

BBB is absolutely worthless. The company should be liquidated and the proceeds given to charity where some good could evolve.

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#6 Consumer Comment

BBB - Show Me the Money .. BADbusinessbureau wins hands down.

AUTHOR: Carl - (U.S.A.)

POSTED: Sunday, December 05, 2004

Lona,

Until recently, I too believed in the goodness of the BBB. Due to a recent experience and what I've read on this site, I now question the BBB's ethics - especially when the BBB rates a company as unsatisfactory, then changes the rating to satisfactory once the company joins the BBB. (See my complaint regarding the BBB of Central Florida.)

I'm in complete agreement with Paul that given a choice between the BBB or the BADbusinessbureau for useful information, the BADbusinessbureau wins hands down.

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#5 Consumer Comment

My two cents worth... BBB is worthless!

AUTHOR: Pat - (U.S.A.)

POSTED: Tuesday, November 30, 2004

Lona,

I will also chime in here. Back in April, I had dealings with a local Talent Marketing company. Being the sceptical person that I am, I checked with the BBB website, and guess what I found? That's right, a satisfactory record. No other information was provided except that they were a member in good standing.

Based on the BBB's rating, I decided to do business with them, and lost $685 (which through this website, and my own efforts, I eventually got back. Thank you Rip-Off Report!). There are now over 30 reports on this site regarding this company. If only I had seen it before.

I have seen other BBB pages from different states that show the number of complaints, whether they be resolved or not (BBB of Central Indiana for example). Why don't all BBBs do this? I think it's because if a company pays their membership dues, they don't want the BBB to share that information.

By the way, you forgot to mention the selling tactics (scare tactics is more like it) used when a company that's been reported to the BBB does not have a membership.

It is rare that the BBB is an assistance to the average consumer these days. We now have to rely on the Attorney General, FTC, FBI and the wonderful Rip-Off Report to get any satisfaction from a company that has ripped us off.

Like Paul, I also went to the main BBB website and looked up some of the major fraud companies listed here. Most were either all complaints were resolved, or that company had a satisfactiry record. Everything I checked has dozens of unresolved complaints on this website.

The BBB Reliability Reports are not very reliable if you ask me.

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#4 Consumer Comment

My two cents worth... BBB is worthless!

AUTHOR: Pat - (U.S.A.)

POSTED: Tuesday, November 30, 2004

Lona,

I will also chime in here. Back in April, I had dealings with a local Talent Marketing company. Being the sceptical person that I am, I checked with the BBB website, and guess what I found? That's right, a satisfactory record. No other information was provided except that they were a member in good standing.

Based on the BBB's rating, I decided to do business with them, and lost $685 (which through this website, and my own efforts, I eventually got back. Thank you Rip-Off Report!). There are now over 30 reports on this site regarding this company. If only I had seen it before.

I have seen other BBB pages from different states that show the number of complaints, whether they be resolved or not (BBB of Central Indiana for example). Why don't all BBBs do this? I think it's because if a company pays their membership dues, they don't want the BBB to share that information.

By the way, you forgot to mention the selling tactics (scare tactics is more like it) used when a company that's been reported to the BBB does not have a membership.

It is rare that the BBB is an assistance to the average consumer these days. We now have to rely on the Attorney General, FTC, FBI and the wonderful Rip-Off Report to get any satisfaction from a company that has ripped us off.

Like Paul, I also went to the main BBB website and looked up some of the major fraud companies listed here. Most were either all complaints were resolved, or that company had a satisfactiry record. Everything I checked has dozens of unresolved complaints on this website.

The BBB Reliability Reports are not very reliable if you ask me.

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#3 Consumer Comment

My two cents worth... BBB is worthless!

AUTHOR: Pat - (U.S.A.)

POSTED: Tuesday, November 30, 2004

Lona,

I will also chime in here. Back in April, I had dealings with a local Talent Marketing company. Being the sceptical person that I am, I checked with the BBB website, and guess what I found? That's right, a satisfactory record. No other information was provided except that they were a member in good standing.

Based on the BBB's rating, I decided to do business with them, and lost $685 (which through this website, and my own efforts, I eventually got back. Thank you Rip-Off Report!). There are now over 30 reports on this site regarding this company. If only I had seen it before.

I have seen other BBB pages from different states that show the number of complaints, whether they be resolved or not (BBB of Central Indiana for example). Why don't all BBBs do this? I think it's because if a company pays their membership dues, they don't want the BBB to share that information.

By the way, you forgot to mention the selling tactics (scare tactics is more like it) used when a company that's been reported to the BBB does not have a membership.

It is rare that the BBB is an assistance to the average consumer these days. We now have to rely on the Attorney General, FTC, FBI and the wonderful Rip-Off Report to get any satisfaction from a company that has ripped us off.

Like Paul, I also went to the main BBB website and looked up some of the major fraud companies listed here. Most were either all complaints were resolved, or that company had a satisfactiry record. Everything I checked has dozens of unresolved complaints on this website.

The BBB Reliability Reports are not very reliable if you ask me.

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#2 Consumer Comment

Screening process is simple

AUTHOR: Robert - (U.S.A.)

POSTED: Tuesday, November 30, 2004

They do have a screening process. It's called "did the check cash yet?". That's about it. My first dealings with the BBB was in NC. A customer complained about her transmission not working after I rebuilt it. I actually rebuilt it for another shop, so the woman was NOT my customer. The shop I built it for didn't want to handle it so they sent her to me. The problem with the transmission was actually the cooling system on the engine was failing. The car drove perfectly untill the engine got HOT and that of course overheated the tranny. She got her lawyer involved and even he told her the water was BOILING in the engine while they were standing in my parking lot. No case for him, sorry. She did not want to hear about the cooling system being bad. SHE knew what was wrong. They always do. Whoever made up that idiotic marketing campaign about "the customer is always right" should be shot for screwing everything up. Anyway, she complained to the BBB and they sent me a letter asking for info on this case. I sent all I had and they called me back a few days later telling me the good news. I had done nothing wrong. What a shock! Within 2 weeks, I was deluged with mailers asking me to join the BBB because of my fine, upstanding business credentials. The basic gist of the letters was simply "send us a check and you're a member". I knew shops that had pages of judgements against them at the courthouse and were all members of the BBB. Good screening process. "Did the check cash yet?"

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#1 Consumer Suggestion

Far too many people have depended on the BBB to give them the unbiased truth about a company.

AUTHOR: Paul - (U.S.A.)

POSTED: Tuesday, November 30, 2004

They were given the green light to go ahead when they should have been told to approach with extreme caution.

Then, they lost both their time and their money! If that's your idea of better business, you live in the twilight zone.

At least here, you can read for yourself and judge how the business treated the complainant.

If I had to choose the BBB or the BADbusinessbureau, I'd choose this site consistently. It not only covers a much wider range of fraud, but it provides a far more accurate picture of exactly what a suspect business is involved in.

In addition, it's much more accessible. That means more people are likely to use it consistently.

Try to search the BBB. I just did. I went to the main BBB website, and attempted to search for usight, a major fraud that has scammed thousands of victims nationwide. Result? I clicked on company search and was told that page was not found. My first, and probably last, use of the BBB website.

Try it for yourself and see. Pick any fraud company listed here. Now, go to your files and see what advice the BBB would give.

Once you see fraud here, you know something is wrong. Especially when there are multiple complaints.

In addition, where else can you turn to find the latest bank scams? See which crooks are abusing their customers with excessive fees? Find out which computer companies are selling trash? It's all here, in these pages. This site is a freakin' gold mine of useful information. The BBB really doesn't have anything comparable.

Granted, the BBB was once accepted as the gold standard in business evaluations. However, smart people have come to recognize their limitations, and now turn to sites like this for more concise information.

Best wishes to you as well!

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