Complaint Review: Ritz Furniture Emporium - Lynnwood Washington
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- Author Not Confirmed
- Ritz Furniture Emporium 20423 Washington 99 Lynnwood, Washington United States of America
- Phone: (425) 774-8800
- Web: http://www.ritzemporium.com/
- Category: Furniture & Furnishings
Ritz Furniture Emporium recliner broke within first week, refused to take back Lynnwood, Washington
*REBUTTAL Owner of company: Buyer's remorse
Show customers why they should trust your business over your competitors...
We bought two recliners here and one broke the first week. DON'T shop at this place. The owners refuse to stand behind their poor quality products and the customer service is horrendous. It's been months and I m still trying to resolve this.
Our older recliners lasted for ten years and we didn't pay as much as these folks were charging. We are not wealthy people, so $1,900 is a lot for us and were hoping these recliners would last a good long time like our older ones did.
Take your business somewhere else.
This report was posted on Ripoff Report on 09/12/2012 06:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ritz-furniture-emporium/lynnwood-washington-98036/ritz-furniture-emporium-recliner-broke-within-first-week-refused-to-take-back-lynnwood-940363. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Buyer's remorse
AUTHOR: Cathy - ()
SUBMITTED: Thursday, July 25, 2013
Mr. K**** claimed that the merchandise he received was “not as described or defective” because of an allegedly loose or otherwise broken handle on one of the recliners. However, Ritz Furniture Gallery has gone above and beyond the stated and agreed policy by twice offering Mr. K**** to send a furniture technician to his home (at his convenience and at no charge) to evaluate and repair his recliner (if necessary). However, he has refused all of our offers of assistance.
UPDATE: Mr. K**** took Ritz Furniture Gallery to small business claims court on 1/31/2013 and the judgment ruled in Ritz Furniture Gallery’s favor. We feel that Mr. K****’s complaint is not a matter of dissatisfaction of the product itself but simply a case of buyer's remorse, or he would not have resisted having a technician to come out to his home (at no charge and at his convenience) to simply inspect the recliner.
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