Complaint Review: Rock Auto LLC online auto parts selling - Madison Wisconsin
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- Author Confirmed
- Rock Auto LLC online auto parts selling Madison, Wisconsin United States
- Phone: corporate headquarters on
- Web: https://www.rockauto.com
- Category: Auto Parts
Rock Auto LLC online auto parts selling They "closed a ticket", and did not honor a manufacturer's warranty. Customer service is non-existent! DO NOT BUY FROM THEM!! Madison Wisconsin
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In Jan. '18, I bought an ignition coli made by Beck-Arnely, supposedly the higher quality German made one. In March it failed causing 2 cylinders to misfire, and nearly causing me to get hit by other cars while driving home, two months later. The rock auto website states there is a 12 month warranty. I reported it to them via their online rigamarole which is very difficult to navigate. The email response stated they would get back to me in one day after they "reached a decision". There was no response and when I tried to find out their "decision" the email response I got was that "the ticket was closed" so they could not respond. This is the worst customer service I have ever received. DO NOT, DO NOT, REPEAT DO NOT BUY ANYTHING FROM ROCK AUTO. THEY ARE A RIPOFF!
HORRIBLE EXPERIENCE FROM AN OLINE SCAMMER COMPANY. DO NOT BUY ANYTHING FROM ROCK AUTO.
This report was posted on Ripoff Report on 04/24/2018 05:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rock-auto-llc-online-auto-parts-selling/madison-wisconsin/rock-auto-llc-online-auto-parts-selling-they-closed-a-ticket-and-did-not-honor-a-manuf-1440099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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