Rooms To go Austin Lakeline Mall Drive Rude management and customer service, refusal of delivery, refusal of service austin Texas

so I don't look like a jerk right off the bat.. after spending $4k in furniture, we had a piece delivered that was damaged. Rooms To Go set up free delivery/replacement of the damaged piece. we decided we would like to upgrade one of our pieces in our sectional to a recliner. pay the difference of $100 and have it delivered at the same time as the piece that is already set up for delivery. no charge, right? WRONG.. the upgraded piece is in the same warehouse, would be on the same truck, and delivered at the same time as the damaged piece. They want to charge me $65 for delivery of a piece I am upgrading to... Jim Griffin / Antonio Rucker thinks it makes more sense to go as far as losing us as customers, would have to resell used furniture at a discounted rate which was confirmed would be at half the price of the original sale.. to save $65 and make the customer happy. Those of you in business, know this is a stupid business decision. I will recommend, Star Furniture, Ashley Furniture, Haverty's for your furniture needs. We have attempted to remedy this situation, and it makes more sense to have unhappy customers than to put an upgraded piece on the truck delivering a damaged piece at the same no charge. of course it makes perfect sense if we called out of the blue to upgrade a piece to pay the delivery charge, but not when they are bringing a damaged piece already. good Luck if you venture this route for your future furniture needs. Myself and my wife have both left numerous messages with the sales team and management and have had zero return calls. Samantha our sales person was however great. She is wasting her god given sales talent away at Rooms-to-go.