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Report: #1193636

Complaint Review: Rowan Real Estate - Internet

  • Submitted:
  • Updated:
  • Reported By: Anonymous — Las Vegas Nevada
  • Author Not Confirmed What's this?
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  • Rowan Real Estate Internet USA

Rowan Real Estate & Robyne Stone Las Vegas Nevada a liar and a thief!

*REBUTTAL Owner of company: Late Fees

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Like many others in town, my rent is due the 1st of every month. I've never made a single late payment. Even if that meant working until 11:30p.m. and rushing down to Rowan Real Estate to make sure my check went into the drop-box before midnight. I would think after over a year of always paying my rent on time, they would be understanding of an emergency situation. 

I gave Robyne a call to let her know my dad was sick and I needed to leave town immediately. Of course, this was the day before rent was due. I explained how I had been on a tight budget and asked if it would be alright to pay my rent at the end of the week when I got paid. To my surprise, she looked up my payment history and said she would make a "note" in their system that she would extend my due date. I should have known better because when I paid my rent at the end of the week I received an email notification of late fees. I called Rowan Real Estate to let them know of the mistake. They told me there was no "note" of the situation and that Robyne was busy at the moment. I waited two hours before she finally called me back, denying our entire conversation and told me that unfortunately I had to pay the late fees. What a b****! She must of forgotten to make that "note" and instead of owning up to her own mistake, she just played stupid! 

How could anybody trust this woman? Makes me wonder what else she lies about to everyone. 

This report was posted on Ripoff Report on 12/06/2014 10:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rowan-real-estate/internet/rowan-real-estate-robyne-stone-las-vegas-nevada-a-liar-and-a-thief-1193636. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Late Fees

AUTHOR: Robyne Stone - ()

POSTED: Thursday, December 18, 2014

At Rowan Real Estate we have to treat all tenants the same if you are late then you have to pay late fees.  You have the ability to pay online, through 7/11 autopay, through the mail as well as in person.  We try to make it as easy as possible for tenants to get their rent payments made.  When a tenant calls to state that they will be late I always tell them they will be resonsible for late fees and agree not to serve the dreaded 5-day notice until the agreed upon date has passed.  I only work for Rowan  Real Estate I do not get any of the late fees any tenant who pays late must pay.

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