Rowan University Dean Jones and Student Affairs Overcharged for service Glassboro New Jersey

Univiersities and colleges are nickle and diming and overcharging our students for everything from taping a poster to a wall, to overcrowded living situations, to overcrowded unavailable classes forcing them to commit to >4 years.  However, when simple fees are incorrectly assessed and no effort is made to either communicate or reimburse, it's outrageous.  The University and staff seem to forget that we do pay tuition for THEIR service to the STUDENT.  Below is the series of communications by date. 

October 31, 2017 from Parent to the Dean

Dean Jones & Student Affairs, 

Regarding the fee charged for parking for half of this fall semester, I was shocked to discover that the parking charge was not prorated for half of the a semester.  The space was not granted until October 24th.

I understand that this is a school, and as such, this is most certainly an oversight.  Even parking garages in NYC prorate their fees.  Since the school pretty much has a monopoly on student parking in Glassboro, to not prorate this fee would be unconscionable, and bordering on fraud while exploiting the students.

I would appreciate it if the appropriately prorated amount (50%) is reimbursed to Rowan Bucks account (ID if credit can be made in that manner.  

Thank you.

Parent

Order #:...

ITEMS:
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Townhouse / Garage Fall  - 2017 $185.00
valid for:
   

Shipping and Handling $0.00
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Total: $185.00

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November 2 response from Dean Richard Lamar Jones:

Jones, Richard Lamar  Nov 2
I will look into the matter. Richard L. Jones Vice President for Student Life...

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From Parent Nov 6

to Richard, studentaffairs

Thank you for your help! Much appreciated.

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From Parent Nov 10

to Richard, studentaffairs

Just following up to see if we were able to make any traction on this. Thank you For working on this.

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From Parent Nov 15
to Richard, studentaffairs

Is there an ETA on resolution?
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From Parent Nov 20 (12 days ago)
to Richard, studentaffairs

All,

The radio silence is to say the least disconcerting.  If I do not hear from you by December 1st, I will file a RipOff report.

Regards,

Parent
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And so here we are.  The college is ripping off a student by charging for a full semester of parking while only getting 50% of the semester.