ROYAL VEGAS CASINO-FORTUNE LOUNGE CASINO GROUP RIP-OFF TAKES YOUR DEPOSIT THEN CLOSES YOUR ACCOUNT KEEPING YOUR DEPOSIT--RIP-OFF ONLINE INTERNET

I have been a VIP player myself to the Fortune Lounge Group especially to their Casino Royal Vegas. I have deposited a lot - just the last months it was more than €20.000. Till last year before Christams 2012 everything was fine. Almost no technical problems, just sometimes updates which was understandable as they have to keep their download software up to date. By the end of 2012 and beginning of 2013, the problems started. First I couldn't play jackpot slot and other slot games as it wouldn't load. I tried from every computer and also with every internet provider but it just didn't work. More than half of the games I wasn't able to play.

I complained with CS Royal Vegas and to my VIP manager and I even bought myself a new laptop thinking it would change everything. But still no change. I waited for answers and it took them weeks as they were telling me Microgaming is looking into it. All answers I got was, it has to do with my internet connection or with my laptops I am using. Well guys, I have tried all kinds of laptops and computers in 3 different countries and the result was the same. I sent them screenshots spend hours explaining via email and all of a sudden without doing anything it worked again after 2 months!

But this was not all after that, I was kicked out of games when I was doing well, couldn't log in anymore. The jackpot thermometer would show 0 on all games and when it did so, I lost my deposit in just minutes. I noticed it too late as I normaly dont care about the jackpot thermometer which shows you when the jackpot was won last. The slots would all of a sudden just spin endlessly without stopping or it would just spin very slow. I always checked my connection and everything was fine, I was able to surf the internet open websites even watch videos while the slot game was spinning all over the same spin.

I confronted my VIP manager with all the problems I was experiencing and all I get is- "oh I thought it was solved- let me give 50€ or 200€ bonus" - what a way to shut someone up. Well as a person with faith and trust, I waited for them to resolve the problem. But nothing is solved. I even took videos of the situaton, where I deposited and jackpot thermometer showed 0 and once time I deposited and couldnt login anymore. I even sent screenshots where it clearly showed the problem code where it stated the casino has problem and still they blame it as bad luck and internet connection problems.

After complaining and asking my deposits back from the last months where I was playing in hell, one of the so called executive host Jorn T. answered me back as like I would be a player who just spent like 100€ while being with them. The answer of the executive Management also backs the answer with no comment to the videos or even screenshots I made. All he could say was - he agrees to what his VIP Host said and no refund. What a shame on someone who is executive manager not even going into detail or even took time time to check my complaint.

I am mad, mad about their philosophy where they state: "Our success is based on player satisfaction, so we work to ensure that Fortune Lounge remains the better place to play"

Don't believe what you read, it's just a say. They will be nice to you, if you keep your mouth shut, if you have problems. All they think is that they can make you happy with bonuses. But dare you come with a problem and you will see how fast you will also get the door slammed to your face.

I advice everyone who wants to play at the Fortune Lounge Casino to be very carefull. There are definetely other casinos out there who are honest and know how valueble a player is no matter how much they spend. I have been a player who spent  enough thousands of Euros since I have been with them. But not even 5% of what I have spent came back to me. Fortune Lounge Casinos choose and pick the players they favourite in one box and players who are their piggy bank for those players they favourite. I tell you the favourite box is not even as big as wedding ring box and I bet the piggy bank players box funding that specific box is larger than a shoe box.

A very disappointed former VIP Player of the Royal Vegas Casino/Fortune Lounge Group

I have played on Fortune lounge Royal Vegas casino for one year.
On at least 5 occasions I have made cash deposits and left the $ in my credits box to play with and when I logged back on to play the casino has added unexpected bonus money which absorbed a portion of my cash deposit.

I have on 3 seperate occasions now, witnessed the jackpot symbols in major millions and in the pharohs tomb land on the pay line and then watched the third wheel either roll backwards or mysteriously re-aligne itself rendering no pay out.

I want to warn everyone it may look like you are going to win when the symbols begin to light up and line up... but, I can tell you from personal experience even if they do land on the payline, it apparently doesn't mean a thing because they can mysteriously jump off the line just as fast.
If you complain or report it to the casino they tell you it is your internet connection or give you some other excuse.
So dont get sucked in to thinking the more you play and deposit the better your chances, that simply is not true.
I have in one year after calculating payouts to deposits, lost over 40,000 to Royal Vegas. They will tell you it is just a run of bad luck and send you some bonus money in and an e-mail stating they are sure you luck will change.
When winning symbols jump off a pay line thats not bad luck, it's a rip-off.
Im interest to see how many others have witnessed the reels roll backward or reset a winning combination after landing.

After numerous emails, trying to find out what the problem was. After submitting proof of Identity in the form that they request 'scanned'. Continued claiming that my identity was ambigous. Never telling me what was ambiguous in order to find a solution to the delemna.
After being told repaeatedly that in no way no how were they going to release my funds, $100 deposited and $123 in winnings.
Sending me emails of their policy to find that I had not violated it. Still refusing to return my funds.

Shortly after posting the situation here on RIP-OFF REPRORT. Which when querying with GOOGLE Royalvegas casino. The report hovers steadfast in the top 5 sites returned.

Only then did they state that they may return my deposit only. Refusing to be ripped off. I informed them politely that the money in the account was mine and an ethical business would handle it differently,(long ago). Response was they're not returning it all only the deposit. So as logic has it I asked them if I only had $20 in the account would they return my deposit of $100.00.

Response was we have verified your identity and your account will be opened shortly.

****Thank you Ed for having Rip-off report available.*****

We'll call them long haul scammers. They don't rip-off every customer. I'm glad you've had good experience with them. Just please beware.
This is the first time it's happened to me. I have played at several online casinos.
When thier overseas with your money, and they have the choice of locking you out and not giving you your money. Tell where do I go? Who do I contact to right this wrong?
I wonder who else they've ripped off and in which country.
Richard

This site works Thank you

I've been gambling at 2 of Fortune Lounge's casinos (Vegas Palms and 7 Sultans) for more than a year now with no complaints. Sometimes not playing for a couple of months and never did they close my account or keep my deposit.